Our Ability Jobs

Working Title: Child Support Payment Specialist

Job Class: Child Support Payment Specialist

Agency: Children Youth & Families Dept

• Job ID : 80853

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers. This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 10/22/2024. Please note that to be considered a bidder, you must be a permanent non-probationary DCYF employee in the same job classification as the position .

• Date Posted : 10/16/2024

• Closing Date : 10/29/2024

• Hiring Agency/Seniority Unit : Children Youth & Families Dept / DCYF Central Office AFSCME

• Division/Unit : DCYF / Family Well-Being Administration / Child Support Division

• Work Shift : Day Shift

• Work Hours : 8:00 A.M. - 4:30 P.M.

• Days of Work : Monday - Friday

• Travel Required : No, but occassional time in the office for in-person meetings

• Salary Range: $26.84 - $37.58 / hourly; $56,041 - $78,467 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 207 - Technical/AFSCME

• Work Area : Work Area G; Family Well Being Unit

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The Department of Children, Youth, and Families is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DCYF does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

In the 2023 legislative session, the Governor’s Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children’s issues in state government. This new cabinet-level agency brings together programs centered on children and families, including child care and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. Formerly a part of the Department of Human Services, the new Department of Children, Youth, and Families (DCYF) Agency became effective on July 1, 2024.

* Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) ( Within Minnesota or neighboring states only; telework is not allowed in other states ) and flexible hours options are available .*

As a Child Support Payment Specialist you will analyze, interpret, and implement child support program policies, procedures, processes, and automated systems support to internal and external customers. Provide a variety of financial processing and business services to customers. Oversee the accuracy of receipted child support payments. You will also support effective and efficient Payment Center operations and serve as a resource and provide customer service to county workers and public callers by responding to telephone and written inquiries. Responsibilities include:

• Analyze, interpret, and implement child support program policy, procedures, processes, and automated systems support to internal and external customers.

• Provide a variety of financial processing and business services to customers.

• Oversee the accuracy of receipted child support payments. Support effective and efficient Payment Center operations.

• Respond to written and telephone inquiries regarding child support policies, procedures and automated systems from all customers listed under “Clientele”.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.

2 years of customer service experience in:

• A financial/banking call center environment where duties focused on:

• Providing customer service to clients by responding to call/inquiries

• Detailed problem solving using a pc/desktop online systems to research, clarify/correct financial accounts/transactions

OR

• A county child support work environment as a case worker/child support specialist or equivalent job title doing work focused on child support case reconciliation and/or assisting child support officers or others in resolving issues related to child support financial transactions using PRISM and other related data systems.

Preferred Qualifications

• Child Support knowledge

• PRISM system knowledge

• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - DCYF will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.