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Jack Henry & Associates Mid Level Support Programmer Analyst (IBM iOS) in Springfield, Missouri

Mid Level Support Programmer Analyst (IBM iOS)



Position Level

Individual Contributor


Information Technology

Position Type


Working Time



Monett, Missouri, Remote, Remote, Springfield, Missouri

Travel Requirements


Description & Requirements

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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

We are seeking a Programmer Analyst for the iAdapter Install and Support department. The selected candidate will provide technical support, and perform installations and upgrades for the iAdapter, a software interface/translator that allows Jack Henry core software systems to integrate with in-house and third-party complementary software applications. Support may be for external or internal (Jack Henry) customers. This position can be worked remotely within the United States.

What you’ll be responsible for:

  • Provides programming support for various interfaces.

  • Utilize SQL and Embedded SQL to diagnose and solve technical issues.

  • Troubleshoot and debug code and network data communications.

  • Perform product installs and upgrades.

  • Configure communication between the IBM i and other computing platforms utilizing TCP/IP.

  • Collaborate with other departments, customer IT personnel, and third-party technology providers.

  • Complete project bids and/or work effort estimates.

  • Create process documentation, including system definition, installation and support procedures, and functional requirements of the product

  • Participate in an on-call rotation to support customers after normal business hours including weekends.

  • Keep customers informed of enhancements, installations and support efforts; may assist the customer in determining if and how system enhancements may improve process flow and business function.

  • Mentor, train, develop, and provide support to less-experienced co-workers.

  • Perform other job duties as assigned.

What you’ll need to have:

  • Minimum of 4 years of programming, IBM i OS, or network management experience.

  • Experience with one or a combination of RPG III, RPG IV/ILE, RPG Free and CL.

What would be nice for you to have:

  • Associates or Bachelor’s degree.

  • Experience KAFKA and/or Python.

  • Experience with SQL.

  • Understanding of XML.

  • Understanding of TCP/IP, FTP, and other networking protocols.

  • Understanding of Transport Layer Security (TLS) and digital certificates.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs (https://jackhenry.avature.net/careers/LifeAtJHA) to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site (https://discover.jackhenry.com/corporate-responsibility) to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.