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Great Southern Bank Loan Maintenance and Payments Clerk I in Springfield, Missouri

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked #1 Forbes Best Bank 2021, come join our team of customer service experts today!


Under general supervision, but following existing policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, is responsible for handling a variety of clerical tasks to be completed in a timely and accurate manner including, but not limited to processing loan payments, posting payoffs, and creating the set-up and maintenance of automatic payments. Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance


  1. Receives and processes incoming loan payments. This duty is performed daily, about 25% of the time.

  2. Responsible for posting payoffs from customers and third parties. Communicates with internal departments, dealers, and/or title companies to obtain accurate information to complete the payoff. This duty is performed daily, about 25% of the time.

  3. Responsible for the set-up and maintenance of automatic loan payments. This duty is performed daily, about 25% of the time.

  4. Performs file maintenance on existing accounts as authorized/requested by the applicable loan officer, collection officer, immediate supervisor, customer, or report. This duty is performed daily, about 15% of the time.

  5. Monitors and reviews assigned daily and monthly reports. This duty is performed daily, about 10% of the time.

  6. Perform any other related duties as required or assigned.


Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience and/or training. Or equivalent combination of education and experience

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:00 AM - 5:30 PM

Total Hours: 40

Job Grade: 5