Great Southern Bank Interactive Video Teller in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked #1 Forbes Best Bank 2021, come join our team of customer service experts today!
GENERAL DESCRIPTION OF POSITION
Under general supervision, but following existing policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, is responsible for providing a variety of customer service functions via Interactive Teller Machines (ITMs). This includes processing a variety of financial transactions in a timely and accurate manner while providing exemplary customer service through video interaction. Responsible for balancing each day's transactions, verifying cash totals, maintaining a strong working knowledge of all bank products, and performing a variety of additional customer service functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Processes all Interactive Teller Machine transactions via video interaction efficiently and accurately while providing exemplary customer service and representing the bank in a courteous and professional manner. This duty is performed daily, about 40% of the time.
Responsible for balancing each day’s transactions, verifying cash totals, and locating any cash differences while ensuring that they are properly documented and reviewed. This duty is performed daily, about 20% of the time.
Maintains confidentiality of customer account information and attends annual BSA and Security training. This duty is performed daily, about 20% of the time.
Maintains a strong working knowledge of all bank products and ensures full compliance with and implementation of all bank policies, procedures, and regulations. This duty is performed daily, about 20% of the time.
Routinely answers departmental emails and performs a variety of customer service functions including, but not limited to ordering/canceling checks and debit cards, resetting passwords, activating gift/travel cards, stop payments, etc. This duty is performed daily, about 10% of the time.
Perform any other related duties as required or assigned.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training. Or equivalent combination of education and experience.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday - Friday 7:00 AM - 7:00 PM Rotating weekends
Must be Flexible
Total Hours: 40
Job Grade: 4