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Great Southern Bank Fraud Investigator in Springfield, Missouri

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked #1 Forbes Best Bank 2021, come join our team of customer service experts today!

General Summary:

Under general supervision, but conforming to existing policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for preventing, responding to, investigating, resolving, and reporting claims of loss due to kite, forgery, or theft. Ensures that daily work is completed accurately and timely, and keeps the Loss Prevention Manager informed concerning developments in his/her area of responsibility.

Responsibilities and Duties:

  • Responsible for reviewing system-generated reports, maintaining and monitoring daily reports, and pursuing miscellaneous information provided by other departments for the purpose of preventing losses due to, but not limited to kite activity, money laundering, account inflation, and new account fraud. (55% - E)

  • Responsible for interviewing customers and/or employees regarding claims of fraud, take steps to prevent additional losses to customer and/or institution, ascertain level of responsibility for loss, and make recommendation for reimbursement or litigation when applicable. (10% - E)

  • Investigates claims of fraud/loss due to things such as forgery, counterfeit, kite activity and/or new account fraud. Identifies suspect(s) and prepares cases for prosecution. (10% - E)

  • Provide customer service by responding to calls from other departments regarding suspicious activity and assisting branches/departments in preparing and responding to fraud claims. (5% - E)

  • Summarize, evaluate and make recommendations for action; provide follow-through to timely closure of cases to include filing charges, pursuing civil judgment and recording restitution. (15% - E)

  • All other special projects, reports and duties as assigned. (5% - M)

Required Knowledge and Skills:

Must possess the knowledge and analytical skills necessary to effectively perform the essential functions of this position. Must possess excellent interpersonal skills, and be able to communicate effectively both orally and written. Must be extremely detailed and multi-task oriented and a working knowledge of personal computers (especially spreadsheets and word processing) is required. A high school equivalency is required. Relevant job experience and familiarity with all applicable regulatory issues is preferred.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:30 AM - 5:30 PM: Rotating Saturdays 8:00 AM - 1:00 PM

Total Hours: 40

Job Grade: 5

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