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Great Southern Bank Deposit Services Clerk I in Springfield, Missouri

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked #1 Forbes Best Bank 2021, come join our team of customer service experts today!

General Summary:

Under general supervision, but following established policies and procedures, as well as all

applicable banking laws and regulations, including BSA and AML, is responsible for a wide

range of clerical duties associated with servicing demand deposit and savings accounts. These

duties entail processing deposits, overdrafts, stop payments, return items, reconciling, and

preparing reports. Routinely works with internal and external customers, answering questions

and assisting with the resolution of problems.

Responsibilities and Duties:

  1. Responsible for handling telephone inquiries from customers and other bank personnel. (15% -E)

  2. Responsible for processing overdrafts, return items, deposits, and stop-payment orders. This entails applying appropriate charges and notifying the applicable department(s) and customer(s). (25% - E)

  3. Responsible for reviewing daily overdraft reports, creating files, and updating all applicable records. (25% -E)

  4. May be responsible for handling all aspects of charged off accounts. This includes either verbal and/or written communication with the customers in order to get the account in good standing. (20% - E)

  5. Prepares a variety of debit and credit tickets to process payments, corrections and/or adjustments. (5% - E)

  6. Assists with the reconciliation of various general ledger and other operating accounts. (5% -E)

  7. All other special projects, reports and duties as assigned. (5% - M)

Required Knowledge and Skills:

Must possess the knowledge and skills necessary to effectively perform the essential functions of this position. Must possess excellent interpersonal skills and be able to work professionally with all internal and external customers. Excellent personal computer skills (especially word processing and spreadsheets) and a high school equivalency are mandatory. Prior banking and/or collections experience preferred.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:00 AM - 5:00 PM: Rotating Saturdays 9:00 AM - 1:00 PM

Total Hours: 40

Job Grade: 2