Great Southern Bank Debit Card Services Clerk I in Springfield, Missouri
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked #1 Forbes Best Bank 2021, come join our team of customer service experts today!
This position utilizes rotating weekend shifts, roughly one weekend per month, allowing the employee to select which day they would like off during the week before and after that weekend shift. Compensation for weekend shifts includes a shift differential that consists of base pay plus several additional dollars per hour.
GENERAL DESCRIPTION OF POSITION
Under general supervision, but following established policies and procedures, as well as all applicable banking laws and regulations, including BSA and AML, is responsible for processing Debit Card applications and assisting customers and banking center personnel with questions regarding Debit Cards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancelations, processing debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed daily, about 25% of the time.
Responsible for completing and processing debit card, POS, ATM and ACH disputes, which may include researching information related to the dispute. This duty is performed daily, about 30% of the time.
Maintains a strong working knowledge of the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent transactions. This duty is performed daily, about 30% of the time.
Monitors core report(s) to ensure transactions adhere to policy and procedures. This duty is performed daily, about 10% of the time.
Provides technical support for the debit card Instant Issue software and hardware. This duty is performed daily, about 5% of the time.
Perform any other related duties as required or assigned.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 0 to 6 months related experience and/or training. Or equivalent combination of education and experience.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.
Monday-Friday 1:00 PM - 6:00 PM; Rotating Saturday and Sunday 3:00 PM - 9:00 PM
Job Grade: 2