MassMutual Worksite Implementation Manager in Springfield, Massachusetts
The Worksite Implementation Manager is responsible for developing and managing client implementation project plans for our customers. They will coordinate with internal and external partners to ensure appropriate timeframes are established, effective enrollment strategies are in place and key timelines are met throughout the implementation process. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
The Worksite implementation team is an integral part of Customer Acquisition and Experience, within Mass Mutual’s Worksite organization. We are a customer-centric team that deliver a seamless onboarding experience for our Brokers, Agents and Customers. If you are organized and enjoy working in a fast-paced environment, don’t miss this opportunity to be part of a growing team.
The Worksite Implementation Manager is responsible for being the Single point of contact for clients, brokers and external partners during the implementation and enrollment process. You will develop and manage client implementation project plans for our customers. You will coordinate with internal and external partners to ensure appropriate timeframes are established, effective enrollment strategies are in place and key timelines are met throughout the implementation process.
What your days and weeks will include:
Single point of contact for clients, brokers and external partners during the implementation and enrollment process
Coordinating with sales, communication consultants and operations to organize and plan successful enrollments strategies and implementation timelines
Offering a consultative approach to customers through their onboarding while demonstrating a solid knowledge of MassMutual’s products and services including administration, billing, enrollment communication and technology platforms
Delivering exceptional and timely customer service when addressing implementation questions and issues
Displaying an understanding of interdependencies/relationships with other internal partners and build cohesive partnerships with internal and external customers
Conducting product and technology platform enrollment trainings for key agencies, brokers and benefit counselors
Participating in VIP and Finalist presentations
At least 3 years Voluntary Benefits experience in implementation, sales support or account management
Advanced knowledge of life and health insurance products
Bachelor’s Degree or 6 years equivalent work experience
Strong communication and organization skills
Proficiency with Microsoft Products – Excel, PowerPoint, Word
Ability to thrive in a fast paced environment
Ability to effectively prioritize work as needed
Ability to drive resolution to issues within the broader organization
Proficiency with Salesforce
Applicants currently within a commutable distance to MassMutual's Springfield office will be required to work from the home office in a hybrid capacity (2 - 3 days a week)
If not within a commutable distance, this position will be 100% REMOTE US
What to Expect as Part of MassMutual and the Team
Regular meetings with the Implementation & Account Management Team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us (firstname.lastname@example.org) and share the specifics of the assistance you need.
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