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MassMutual Business Operations Specialist in Springfield, Massachusetts

The Opportunity

Business Operations Specialists are responsible for a variety of functions such as reviewing various annuitant transactions, analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data and performing in good order review and handle transactions both manual and automated as well as completes analysis and exception processing.

This is a hybrid role that will require employees to work from our Springfield office at least 2 days a week.

The Team

The Pension Risk Transfer Benefit Administration Team provides ongoing administration of pension plans and services the annuitants within that book of business.

The Key Responsibilities Include:

  • Acts as a subject matter expert within the team providing guidance and coaching to less experienced employees

  • Reviews and interprets plan documents, multiple forms of contract level data and may perform complex benefit calculations

  • Understand all regulatory items that affect an annuitant's account/calculation

  • Perform/review various annuitant transactions; periodic and non-periodic participant distributions, indicative data changes, i.e. address changes, bank changes, medical premium deductions, and federal and state tax withholding

  • Handles processing of annuitant requests, including but not limited to benefit calculation, retirement initiation and death claims. May include payment reconciliation, reporting and audit request, install/contract set up activities

  • Performs a variety of annuitant-based services, include processing of transactions and performing quality reviews

  • Follows general instructions or procedures

  • Ensure accurate and timely processing within established timing standards

  • Ability to perform comprehensive pension benefit calculations, if applicable

  • Applies product knowledge and critical thinking skills to handle problems independently but seeks guidance in highly complex situations

  • Respond to internal service requests and completing complex research requests

  • Responsible for analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data

  • Applies basic PC skills

The Minimum Qualifications

  • Bachelor's Degree

  • At least 2 years operational work experience and/or reviewing items for accuracy in the financial services industry

  • At least 1 year of work experience involving data analysis, statistics, math, and/or complex problem solving

  • Proficiency in Excel

  • Detail oriented

  • Ability to build partnerships with colleagues, be flexible and adapt to change

The Ideal Qualifications

  • Experience working with Pension/Retirement Plans

  • Benefit calculation experience

  • Advanced Excel experience (Vlookups, Pivot Tables etc)

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Pension Risk Transfer Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us (talentacquisition@massmutual.com) and share the specifics of the assistance you need.