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MassMutual Business Operations Consultant (Hybrid) in Springfield, Massachusetts

The Opportunity

Do you enjoy working with your team to establish a clear mission and goals? Are you someone who reacts to change as an opportunity rather than an obstacle? If you are passionate about creating an inclusive climate where all individuals feel valued and motivated to do their best, authentically listen, and ask questions with the needs of the organization in mind, then this opportunity is one you won’t want to scroll passed!

This role is for someone who is energized at the opportunity to implement large scale procurement projects and guide the team through procurement technology adoptions to support the already established vision.

We are looking for a Business Operations Consultant who can leverage their skills and experience to help our Procurement Corporate Travel team by providing management and analysis for:

  • Inquiry requests

  • Daily expense report audits

  • Processing

  • Standard Operating Procedures

  • Quality metric compliance

  • Customer service

  • Training

The Procurement Corporate Travel Team

Our vision is to be a trusted partner, who proactively engages with the enterprise to create sustainable supplier value. We enable business strategy through leading operational, process, governance, cost and risk management excellence and we are looking for a Business Operations Consultant to help support us in our journey.

The Impact

Your Role as a Business Operations Strategic Consultant would include but not be limited to:

  • Responsible for the day-to-day travel and expense functions for the enterprise, including customer service and reporting

  • Primary contact for daily audits of expense reports, ensuring adherence to the MassMutual Business Travel & Expense (T&E) Policy, including identification of issues and possible policy changes/improvements

  • Management of credit card applications, level one card issues and monthly Past Due process

  • Handles daily problem resolution, trending, and process improvements

  • Provides training and communications as needed

  • Lead or team member on special projects as needed

  • Be a strong communicator who can provide weekly/monthly updates on key initiatives and be able to maintain clear team commitments and provide awareness to management

  • Be part of a team to develop and manage processes for our Global Travel Program

  • Cross-train with team for back-up coverage and ensure end-to-end knowledge of the process

  • Help develop performance metrics; manage performance tracking and reporting

The Minimum Qualifications:

  • Strong analytical skills to review all aspects of travel expense data and identify trending and areas of opportunities at all levels (from enterprise level down to cost centers)

  • Ability to see the big picture and understand the details behind it; able to get at the root cause as well as understanding impacts throughout the department and the company

  • Strong organizational skills and attention to details

  • Ability to provide accurate and timely summary and detail reporting to all levels

  • Strong team player, ability to influence those not under direct control

  • Must have a sense of urgency, professional and strict adherence to confidential information

  • Strong Excel, PowerPoint and Word skills

  • Ability to learn about all Corporate Travel roles and interconnections to help solve for daily activity and issues

Ideal Qualifications:

  • Bachelor’s degree in business, finance, or related field.

  • 3+ years’ experience with business travel processing

  • Knowledge and use of reporting tools including Excel and MircoStrategy

  • Demonstrated initiative, good judgment and accountability

  • Well-developed communication skills

What to Expect as Part of MassMutual and the Procurement Team:

  • Regular meetings with teams across Corporate Travel and Procurement

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits



MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us (talentacquisition@massmutual.com) and share the specifics of the assistance you need.