MassMutual Financial Group Business Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Description

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Department:

The Strategic Service partners (SSP) team works to support large scale relationship management and existing 3rd party administrators accountable for end to end service and administration of operational support functions. The primary intent and purpose of this team is to ensure overall effectiveness of the relationships ensuring the desired outcomes are achieved (which may vary by partnership). We are seeking talented professionals with strong skills working in a high caliber, fast paced, often evolving priorities in a complex environment

RESPONSIBILITIES

  • Drives and/or supports technology and/or operational business projects, as or within defined scope

  • Capable of applying knowledge to handle basic to more complex problems

  • Works with minimal guidance on large and small-scale efforts

  • Solves problems in own specialty area, drives continuous improvement and best practices within the team and vendor relationships

  • Makes worthwhile improvements to existing programs and procedures

  • Makes practical suggestions for improving work processes in own area

  • Works for consensus and contributes to achievement of work group goals

  • Ability to think strategically as well as near term, to asses process and project impacts

  • Ability to identify and support readiness activities needed for successful implementation of initiatives

  • Ability to work in a fast paced, evolving culture requiring adaptability and flexibility in work efforts and behaviors

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

  • Leading ongoing reviews of business processes and developing optimization strategies.

  • Effectively communicating your insights and plans to cross-functional team members and management.

  • Gathering critical information from meetings with various stakeholders and producing useful reports.

  • Providing leadership, training, coaching, and guidance to junior staff.

  • Ensuring solutions meet business needs and requirements.

  • Performing user acceptance testing.

  • Updating, implementing and maintaining procedures.

  • Prioritizing initiatives based on business needs and requirements.

  • Serving as a liaison between stakeholders and users.

  • Monitoring goals and ensuring timely completion of work assignments

MINIMUM REQUIREMENTS

  • College degree; in lieu of degree 5 years of experience in annuities operations and/or project management

  • 5 years of related experience, and knowledgeable in annuities or operations and or project management

  • Authorized to work in the United States without requiring sponsorship now or in the future

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)