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POSITION SUMMARY

At Aetna Mental Wellbeing we are leading the industry in transforming mental wellbeing to deliver holistic end-to-end solutions that help consumers achieve their best health and be their best selves. We are seeking an ambitious Account Manager whose responsibilities include:

• Relationship management

• Develops and executes on retention and growth strategies. Responsible for profitable retention, growth, strategic initiatives, relationship development and service excellence.

• Develops productive and collaborative internal partnerships to create a comprehensive growth and service strategy.

• Consistently demonstrates Aetna Mental Wellbeing’s value proposition and aligns it to customer’s defined success metrics and objectives.

• Proactively identifies cross-sell opportunities and ensures profitable revenue and growth to Aetna.

• Partners with team members in meetings with clients to professionally represent Aetna Mental Wellbeing in the marketplace; articulates how mental wellbeing products and services can contribute to constituents’ objectives.

• Owns the customer lifecycle – from implementation to engagement strategies and contract renewals.

• Strong consultative and innovative approach to account management client support.

• Works cross-functionally to provide key customer feedback and process improvement suggestions.

• Leads monthly, quarterly and annual performance reviews and all associated preparation and presentations.

• Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives.

• Candidate should have demonstrated success in creating innovative solutions, a successful track record in breaking through barriers with a positive attitude and a strong understanding of data analytics.

REQUIRED QUALIFICATIONS:

• A minimum of 5 years’ experience in account management or customer success within healthcare

PREFERRED QUALIFICATIONS:

EAP/Behavioral Health background

Superior written and verbal communication skills

Demonstrated success in consultative relationship management as evidenced by retention and growth

Strong attention to detail, with a process and solution-oriented mindset

Ability to analyze data to tell a compelling story

Ability to critically think in high-pressure environments to resolve disputes and negotiate successful outcomes

Demonstrated strength in strategic plan development and execution

Strong financial acumen and negotiating skills

EDUCATION:

BA preferred

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 01/05/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.