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CVS Health Lead Director, IAM TechOps in Springfield, Illinois

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Fortune 4 CVS Health has an exciting opportunity for a Lead Director, IAM Technical Operations (TechOps) to join our dynamic team! As the Lead Director you will be responsible for leading one of the Identity & Access Management (IAM) Build teams in Identity & Access Management within CVS Health’s Enterprise Information Security organization. You will be responsible to defining, building and operating a large Technical Operations (TechOps) function to support existing and upcoming IAM technologies and deliver value to the enterprise.You will be a leader with an exceptional track record in IAM and should have a good understanding of IAM technologies, concepts, policies, processes, best practices, and solutions. You should also be knowledgeable about broader information security functions, including how IAM TechOps respond and mitigate emerging threats. You will have experience leading and developing large teams and demonstrated experience driving successful Operations initiatives building enterprise tools and solutions.Responsibilities include:

  • Lead the IAM TechOps function for all of CVS businesses

  • Build and establish the operating model for the TechOps function including 24/7 production support for the enterprise identity management, access management and access governance/ reporting solutions

  • Collaborate with IAM Build team in standing up modern cutting edge IAM technologies/ tools and establish the appropriate technical operations support

  • Build a strong working relationship with wide variety of stakeholders and their leadership teams the function interacts with on a daily basis- Advise and support IAM management initiatives and collaborate with the IAM Plan, Build and Run teams in support of building modern IAM tools

  • Collaborate with larger Infosec/ IT Operations teams in managing security incidents and emerging threats

  • Partner with the respective teams to ensure proper change and release management controls are implemented for existing and new IAM systems- Hire, develop and continuously mature an experienced and diverse IAM TechOps team- Drive a culture of Agile/DevOps for the delivery and support of IAM solutions- Participate in the roadmap and strategic planning with IAM leadership- Stay current on security technology and trends in the IAM space- Work closely with key stakeholders and partners to drive the implementation of the overall IAM strategyThe successful candidate will be experienced in managing and leading large IAM teams for a large enterprise and have knowledge of IAM protocols and standards. The successful candidate will also have the ability to drive the TechOps function forward, develop a high performing team, and have stakeholder management skills with exceptional communication skills.

    Required Qualifications

  • Minimum 10 years of information technology experience

  • Minimum 8 years of IAM (Identity and Access Management) experience

  • Minimum 3 years of people leadership experience developing, managing, and training of staff in an IAM technology space

    Preferred Qualifications

  • Strong eye for process and continuous level improvement

  • Comfortable operating independently

  • Strong verbal, written, and interpersonal communication skills.

  • Knowledge and understanding of DevOps principles


  • Bachelor’s degree or equivalent experience (High School Diploma and 4 years relevant experience)

Pay Range

The typical pay range for this role is:

$144,200.00 - $288,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/27/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.