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Telerx Marketing Specialist - Deskside Support in Somerville, New Jersey

Specialist - Deskside Support

New Jersey

2.5-5 Years

USA

SR Number
C3I/C3I/2021/1396274

Job Description (Posting).
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification
Diploma, Others

Skill (Primary)
DWP-FSS-Desk Side Services

Entity
INFRA

No. of Positions
1

Employee Group
Contract

Auto req ID
773076BR

City
Somerset County

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V

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