Job Information
Telerx Marketing Specialist - Deskside Support in Somerville, New Jersey
Specialist - Deskside Support
New Jersey
2.5-5 Years
USA
SR Number
C3I/C3I/2021/1396274
Job Description (Posting).
To independently resolve tickets, provide on call support and doing root cause analysis to ensure positive customer feedback (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
Diploma, Others
Skill (Primary)
DWP-FSS-Desk Side Services
Entity
INFRA
No. of Positions
1
Employee Group
Contract
Auto req ID
773076BR
City
Somerset County
C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V