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Hy-Vee Food Stores Clothing Clerk - Part Time in Shakopee, Minnesota

Job Title: Clothing Clerk FLSA: Non-Exempt

Department: General Merchandise Revision Date: 03/2016

General Function

This individual needs to greet customers as they walk in and offer assistance in selecting apparel and accessories, while promoting sales through positive customer service efforts.

Reporting Relations

Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Store Operations, GM Manager, Clothing Manager

Direct Reports: None

Primary Duties and Responsibilities

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

  • Makes an effort to learn customers’ names and to address them by name whenever possible Assists customers by:

  • escorting them to the products they’re looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience

  1. Answers the telephone promptly and provides friendly, helpful service to customers who call

  2. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment

  3. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, removing trash in a timely manner

  4. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met

  5. Anticipates product needs for the department on a daily basis

  6. Reviews department status for cleanliness, product quality and quantity

  7. Checks in product, puts product away, and may review invoices

  8. Runs the department registers and receives payment, makes change, etc., where applicable

  9. Assists with inventory as requested

  10. Maintains displays in the department and throughout the store

  11. Maintains strict adherence to department and company guidelines related to personal hygiene and dress

  12. Adheres to company policies and individual store guidelines

  13. Tags product with pricing

  14. Performs other job related duties and special projects as required

  15. Assists in other areas of store as needed

  16. Reports to work when scheduled and on time

Education and Experience

No specific education requirement; Prefer a combination of experience and education

Knowledge, Skills, Abilities and Worker Characteristics

  • Basic math skills are required

  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

  • Exceptional customer service skills

  • Excellent listening and oral communication skills

  • Flexible work schedule, open to longer hours and some holiday/weekend scheduling

Working Conditions

This is a fast paced work environment with significant juggling of duties; Usually on your feet for the entire shift, and sometimes required to climb ladders and step stools

Equipment Used to Perform Job

Computer, video terminal, Visa credit card machine, compactor, power jacks, two-wheeler, clothing racks

Physical Requirements

  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Contacts

Has daily contact with customers and with the general public

Confidentiality

Has access to confidential information including sales and pricing

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