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Amazon Corporate LLC Program Manager in Seattle, Washington

Do you want to lead radical innovation that creates value for millions of customers while generating billions of dollars for Amazon across the globe? Do you want to work at a company where you are encouraged to invent and have the autonomy to push boundaries?Invention has become second nature at Amazon, and the pace of innovation is only accelerating. Amazon's growth requires leaders who move fast, have an entrepreneurial spirit, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.From Day 1, Program Managers are given ownership of a large scope of work; the autonomy to think strategically and make data driven decisions; and the ability to drive significant impact to the customer experience and the business. Over their careers, successful program managers will be exposed to multiple businesses, help drive new products, and be pushed to grow into senior level managers that independently run large business segments and organizations.We are looking for a highly talented leader on the Brand Protection team to help ensure we hold a high bar for Brand Registry and the associated benefits provided to member brands. As a Program Manager, you will be a crucial leader for the business's success through defining and executing against an operational roadmap, continuously solving complex problems, and working towards driving innovation to close gaps and scale processes globally. This is a global role that will include interaction with teams in countries outside of the United States, requiring a strong ability to communicate effectively and understand the different needs of global customers. Your decisions are not only fundamental to the protection of Brands on Amazon, but also to the viability and attractiveness of our offering for Sellers and Vendors. The operational processes and tools you build will in turn drive revenue and growth for Brands, Sellers, Vendors, and Amazon. The ideal candidate is passionate about solving complex problems in an ambiguous and constantly evolving space. You should have extensive experience managing operations and leading multiple key initiatives, from conception to launch in a rapidly evolving environment. You should also be a thought leader with strong communication skills and be comfortable presenting to all levels of leadership.* Partner with key stakeholders globally to develop, launch and improve processes that balance Brand needs with Customer trust, appropriately protecting Brands in the Brand Registry program** Collaborate with multiple teams throughout the organization on cross-functional issues impacting Brands** Build and work to scale for the long-term and not only short-term wins** Effectively prioritize and manage operational processes and initiatives, considering trade-offs and optimizing for Customer and Brand experience** Leverage industry best practices to establish repeatable practices, principles and processes** Develop and communicate our program roadmap to stakeholders** Manage escalations from end-to-end:* Create and maintain SOPs and Wikis;** Develop metrics and conduct root cause analysis;** Establish mechanisms/processes to proactively mitigate risk;** Partner with other Program Managers and business stakeholders to refine processes to achieve SLAs, reduce errors, and create and maintain consistency in operational processes globallyBasic Qualifications* Experience using data and metrics to drive improvements* A Bachelor's degree or higher* 3+ years experience in program or project management* Experience defining and executing against program requirements* Bachelor's degree* 3-5 years of program management experience* Proven experience of effectively owning and building processes in ambiguous environment* Strong oral and written communication skills, a bias for action and a proven ability