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Salal Credit Union Mortgage Servicing Supervisor in Seattle, Washington

Salal Credit Union is looking for a Mortgage Servicing Supervisor to oversee the day-to-day operations of the team that services our Real Estate loans. We are looking for a strong supervisor who can provide support and coaching to the team and take on escalated calls from our members and third parties. We expect this person to provide friendly and efficient service to members, co-workers, and external customers to quickly solve problems and respond to inquiries. This role is not remote and will report to our Northgate Headquarters office. Based on experience, this role pays $50,675 - 68,400 per year. Responsibilities and functions of this role include: *Coaching and development of the Mortgage Servicing team *Ensuring that Servicing staff responds to members and other credit union staff in a timely manner, providing accurate and concise information. *Oversight of data integrity and control reports to ensure risk is identified and appropriately addressed. Member's escrow accounts are established correctly and maintained, within due dates. This includes paying of property taxes, homeowner's hazard and flood insurance, and payment of private mortgage insurance. *Internal subordination requests are processed accurately and in a timely manner. *Accurate execution of our annual escrow analysis, preparing disclosures, ensuring the servicing staff is knowledgeable around this subject to ensure top member service is provided. *Ensuring that Members Private Mortgage Insurance is evaluated and removed per investor and federal guidelines. *Mailing and delivery of our Annual Private Mortgage Insurance disclosures to our mortgage members. *Analyzing and updating Adjustable-Rate Mortgage loans in accordance to policy. *Executing of month-end on time and accurately, including mortgage reports, participation reporting and remittance. *Changing rates monthly in FICS/Mortgage Servicing Admin *Processing mortgage loan payments through the FICS system, in addition to the reconciliation of our member's mortgage accounts, mortgage general ledgers, and other investor-related functions such as FNMA and other Investor reconciliation and remittance of funds. The ideal candidate will have: *1+ year of supervisory of management experience is required. *1+ years of mortgage servicing experience required. *Strong communication skills are a must. *Proven organizational skills and effective follow-up skills. *Ability to handle high transaction volume accurately. About us: Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. All employees contribute to the Credit Union's commitment to equal employment opportunity. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment, including recruitment, hiring, placement, compensation, benefits, promotion, and discipline. Adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities. Salal Credit Union provides our employees with great benefits including: *Competitive pay and incentive plans *Generous 401k contributions *Charitable contribution matching of $500 per year *Healthcare plans including options with pre-funded HSA and $0 premiums *Transportation benefits of $100 per month *Paid vacation, sick leav