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Position Summary

The Manager, Member Billing is a member of the Pharmacy Benefit Management (PBM) Finance Operations Department. The Manager will play a critical role in building the processes and infrastructure to establish a new department supporting invoicing and accounts receivable management for Medicare Part D members utilizing the Medicare Prescription Payment Program (M3P). The Manager will oversee team of colleagues responsible for one or several functional units within the Copay Billing team including: Invoicing, Dunning, Reinstatements, Balancing/Reconciliations/Out-of-Balance Research, Disputes, and Cash Application.

M3P is a Medicare Part D requirement effective January 1, 2025, and thus, the Manager will partner with teams from across the PBM organization as well as third parties to ensure thorough establishment of systems, processes, and business practices needed to effectively manage the financial aspect for M3P enrollees. The Manager will partner with other leaders to understand regulatory requirements, document business requirements for IT and vendor partners, and help to determine the structure and best practices for the new Med D Member Copay Billing organization. You will play a critical leadership role during implementation and within the team post go-live.

This is a hybrid role and will require 3 days per week onsite at one of our PBM locations. Other CVS Health locations may be considered.

Required Qualifications

• 5 or more years of experience in healthcare finance, billing, or a related field, with an emphasis on accounts receivable, billing, payment application, or reconciliation

• 3 or more years of direct people leadership experience

Preferred Qualifications

• General PBM experience and knowledge

• General knowledge of Medicare Part D

• Ability to follow, interpret, and comply with CMS and other regulatory requirements

• Knowledge of SAP, S4, Salesforce, RxClaim, PeopleSafe, Compass, Facets, and other Caremark specific applications

• Experience writing user stories, requirements, and tasks in support of IT projects

• Strong relationship building and communication skills

• Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives

• Ability to quickly grasp a new subject and cultivate subject matter expertise to become a resource for all questions and requests related to this domain area within the department and organization

• Strong written and verbal communication skills

• Ability to manage through all levels of the organization

• Ability to function effectively in a high-volume, fast-paced environment

Education

• Bachelor’s Degree or equivalent experience required

This is a hybrid role located at any one of our corporate CVS locations

Pay Range

The typical pay range for this role is:

$60,300.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 10/28/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.