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Assistant Manager, Money Transfer Operations, Centre of Excellence, GTB- Scarborough, ON

Requisition ID: 201358

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Assistant Manager is located in Money Transfer Operations, Toronto, Canada responsible for ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

What You’ll Do:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

• Assistant Manager is the expert on credit risk and monitoring for wire transfers. Responsible for effectively resolving any payment/transaction/message exceptions and is consulted daily for guidance training and support.

• Ensure that all incoming and outgoing payments are handled efficiently and delivered in a timely manner to the appropriate destination.

• The Assistant Manager will monitor credit, balances and risk. This individual will also be the primary contact for credit escalations with Relationship Managers and occasionally with external clients

• Ensure cutoffs/escalations are resolved by monitoring queues on a continual basis. Investigates and services messages received in departmental general mailbox, fax, phone or directly in BESS

• Provides assistance and direction to all internal partners including but not limited to Global Transaction Banking, Branches, Branch Servicing Centres, Correspondent Bank, Securities Settlements, Scotia Private Client Group, Trust, McLeod and Global Prime Services

• Contributes to the efficient and effective day-to-day operations and proactively respond to customer and/or team member inquiries while demonstrating professionalism and “best practice” standards to improve customer satisfaction and to promote a client focused culture

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Builds a high performance environment and fosters an inclusive work environment.

What You'll Bring:

• The position requires a minimum of 5 years’ experience in Money Transfer Operations or similar operational type environment

• Thorough knowledge of wire payments and the various business lines within Scotiabank supported by wire payments

• Thorough knowledge of BESS (wire payment application) encompassing the workflow and accounting embedded in the system

• The incumbent must be conversant with the variety of systems utilized in the Money Transfer Operations

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence. Overtime and flexibility in working hours is required.

• Time sensitive working environment can is demanding as clearing deadlines approach

• High risk due to credit decisions that have to be made by the Assistant Manager occurring late in the day when credit and/or compliance is unavailable

• The incumbent must be conversant with the variety of systems utilized in the Money Transfer Operations

• Our Bank is committed to the delivery of customer service excellence. Ensuring our employees' hours of work are appropriate to meet the needs of the Department and our Internal Partners will facilitate us in meeting our customer service goals. Current hours of operations are 12:00am-8:00pm and include multiple shifts to ensure appropriate coverage. For planning purposes, prior to any shift changes, the officer will be provided with advance notice confirming hours of work to allow sufficient time to make any necessary arrangements. Occasional assistance may be required to support other shifts in order to ensure proper coverage.

#LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.