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Wells Fargo Analytic Manager 5 - Production Business Intelligence Reporting Leader in San Francisco, California

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you

Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk.

The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company.

Enterprise Conduct Management

Conduct Management is the company’s front line ethics and allegation management function, responsible for team member experience, end-to-end investigations, enterprise allegations intake platform management and reporting. We focus on team member feedback to drive operational excellence in our company’s ethics program to ensure that team members are protected and feel comfortable raising concerns.

Conduct Management Analytics, Insights, and Reporting (CMAIR)

Conduct Management is a centralized team within Corporate Risk. Conduct Management has enterprise-wide responsibilities to address allegations related to team member misconduct. This includes reporting on the entire allegation life cycle through case intake (EthicsLine and variety of other sources), triage, research, and disposition of a wide variety of allegations including behavioral misconduct, theft, sales practices, fraud, money laundering, etc. The group is also positioned to assist the federal and local agencies with investigations related to individuals’ misconduct.

The Role

The Production Reporting Leader is a senior leadership role reporting to the Head of Conduct Management Analytics, Insights, and Reporting (CMAIR). He/She will build and lead a centralized production reporting organization tasked with development of reports, dashboards, and production analyses for a wide range of audiences, including senior and executive decision makers from various functions across the Enterprise such as Conduct Management Operations, Internal Investigations, Employee Relations, etc. This individual will be focused on leveraging key thought leadership to develop and deliver effective allegations reporting strategies and programs that will establish an innovative reporting platform designed to provide better understanding of allegations’ trends and areas of concern. As such, He/She will be an expert at guiding her/his team in distilling vast information into succinct actionable insights, present that information with the story in mind, in a polished report/dashboard that is relevant to the audience. This leader will need to be comfortable leveraging imperfect data from multiple sources. The leader will need to be able to execute a vision with loosely defined requirements and anticipate business needs that may or may not be explicitly articulated. The leader will be responsible for creating a reporting blueprint and then guide the implementation of comprehensive, consistent, and effective reports and dashboards. Further, the leader will support our critical efforts to strengthen our insights-driven culture as an integral element of our business model and practices.

This leader will work in partnership with the multiple leaders to establish core team constructs, which will include the need to continue to develop existing talent as well as bring on board and ramp up a considerable number of new hires. This leader will drive and enable close partnerships with other analytic and reporting teams within Conduct Risk, Technology, HR, DMI, Wholesale, and other partners as appropriate to drive consistency in analytic and reporting structures, and explore new innovative thinking/ideas to be leveraged by the team. As such, the successful candidate will effectively use interpersonal communications skills with tact and diplomacy, and effectively collaborate on projects. They will have an analytic curiosity, an ability to cultivate analytic talent and curiosity in others, a strong desire to dig deeper, and the ability to solve complex problems quickly and creatively. This leader will be accountable in the execution of:

  • Reporting on WFC business activities in order to identify indicators of potential team member misconduct and/or identify trends and potential issues. Examples include: inappropriate sales practices, policy violations, fraudulent transactions, falsification, complaint root cause, and monetary theft.

  • Supporting complex business activities through developing best-in-class BI reporting solutions

  • Data-driven business process development (and technology process development in partnership with EIT) to support the identification, monitoring, and reporting of KRIs, KPIs, and other metrics, including sourcing information for reporting;

  • Providing actionable reports and engage CMAIR Advanced Analytics partners to make strategic recommendations to appropriate stakeholders based on thought-provoking and sound production analytics, both proactively and in response to business partners’ requests

  • Combining best reporting practices with knowledge of data, business, customers, and/or products/services/processes to “tell a story” in a form of reports/dashboards.

  • Assisting in socializing and training of stakeholders regarding utilization and role of reporting in business processes

The position’s location is limited to Charlotte, Des Moines, San Francisco. and Minneapolis.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

  • 8+ years of experience in analytics, modeling, or a combination of both

  • 6+ years of management experience; or 6+ years of leadership experience in an advanced quantitative analytics function

  • 5+ years of business intelligence experience

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5497317&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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