1-800 Accountant Retention Representative in Saint Petersburg, Florida
We are growing and looking for individuals experienced in retention that have a good understanding of client retention processes and procedures. Hard-working, self-starting team members who love a fast-paced environment and genuinely enjoy helping their clients. We need your help to grow!
Compensation: $40,000 annual based on experience + quarterly incentives!!!
W2 Full Time
Monday-Friday (with overtime opportunities)
Company?s health and welfare benefits including:
401K with employer match!
Accrue paid time off days
Growth! Upward mobility
Location: 800 Carillon Pkwy Ste. 250, St. Petersburg, FL 33716
Sales / Negotiation Skills Required
Excellent Verbal and Written Communication Skills
Technical, Product, and Policy Knowledge
Enthusiasm for 1-800 Accountant and Clients
Ability to Attain Targets
Time Management Skills
Rapport Building Skills
Ability to Work Under Pressure
Be the primary contact for all 1-800 Accountant clients that are requesting to cancel their services
Address client request to cancel or alter their subscription to ensure client can continue working with the company
Overall objective to retain client while providing a positive an enjoyable experience
Effectively negotiate retention options (approved by management) with the client to prevent cancelation
Resolution may involve investigation into client?s support history or needs analysis based on customer business needs
If unsuccessful retaining client, track and provide cancelation reporting which can provide senior management insights
Attend monthly meetings to deliver data trends and key learnings on why clients are leaving or terminating their subscriptions with 1-800 Accountant.
Act as Red Flag Warning system for cancellation trends
Utilize Company Technology and Resources without challenge
Use Salesforce to detail client interactions
Consistently receive positive surveys from clients that you have attempted to save
Other Duties as Assigned by Manager
Minimum Education: High School Diploma, Associates Degree Preferred