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Position Summary

CVS Health is currently hiring for a dynamic leader to join our ORC Team. The purpose of the Regional ORC Manager position is to eliminate and reduce risk caused by organized external entities targeting CVS stores for professional shoplifting, large scale fraud and serial violent crime. In this role you will help educate and ready stores to effectively prevent and respond to incidents of organized retail crime that are the major cause of external shrink dollars as well as analyze critical metrics to identify trends in high risk product categories and develop strategies, investigations and operational recommendations to mitigate external threats to inventory loss and profitability.

You must have proven ability to resolve high profile investigations into serial violent crimes including robbery and burglary, collaborate across multiple business channels to accomplish common objectives, and Proven ability to analyze critical metrics and data and develop sustainable solutions.

Two positions are available; candidates are required to live in either Northern California or Southern California.

Required Qualifications

Minimum 7 years of experience in Retail Loss Prevention, ORC or Law Enforcement experience in an investigative capacity.

• Availability to work off hours and weekends with 50% travel on short notice.

Preferred Qualifications

• Advanced certifications in Surveillance/ Interview and Interrogation preferred.

• Bachelors Degree or Military Preferred

Education

• High School Diploma or G.E.D. Required …. High School Diploma or High School Equivalency

The successful candidate will possess Knowledge of:

• External Theft Threats, Tendencies and Prevention.

• Law Enforcement protocols and evidentiary standards.

• Retail Physical Inventory procedures, terminologies and exception reporting.

• External Retail Theft and Financial Fraud Investigations.

• Retail Inventory exception reporting and store operations.

• Case Management Systems, effective report writing and case presentations.

• Closed Circuit Store Video Systems.

The successful candidate will possess Skilled in:

• Conducting logical investigations to identify suspects and dismantle multi-tiered ORC criminal organizations.

• Certification or extensive experience in Mobile, Static and electronic surveillance techniques.

• Securing law enforcement engagement and commitment through detailed case presentations and support.

• Collection and organization of information and evidence in accordance with professional standards.

• Deductive Reasoning and Problem solving.

• Vetting reports and information to glean actionable intelligence.

• Open Source and ecommerce investigations.

• Communication and responsible handling of sensitive information.

• Proficient in word, power point, access, excel, and I2 programs

The successful candidate will have the ability to:

• Manage various data points and external loss reports within a specified market and take action to eliminate external risk.

• Effectively Communicate ORC activity and develop formal training initiatives to prevent and react to ORC events.

• Resolve complex investigations into ORC and serial violent crime across multiple locations, business models and jurisdictions.

• Build effective partnerships with all levels of law enforcement that result in regular case closures that positively impact profitability.

• Detect and Investigate criminal activity that affects CVS through professional shoplifting, organized theft groups and any criminal enterprise receiving or selling stolen CVS merchandise.

• Partner with Law Enforcement at local, state, and federal levels to identify, investigate and prosecute major offenders in a professional manner.

• Educate our CVS community, the communities we serve, and our Law Enforcement partners, by delivering ORC awareness and prevention training.

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 09/11/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.