Our Ability Jobs

Working Title: Customer Support Admin Assistant

Job Class: Office and Administrative Specialist, Intermediate

Agency: Minnesota State Lottery

• Job ID : 81636

• Location : Roseville

• Telework Eligible : No

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/20/2024

• Closing Date : 11/26/2024

• Hiring Agency/Seniority Unit : Minnesota State Lottery / Lottery-AFSCME

• Division/Unit : Operations / Customer Support

• Work Shift / Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Roseville

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position exists to provide administrative responsibilities for the Customer Support unit and clerical support to the Scratch Game Product & Customer Support Manager. This includes creating and maintaining external reports; generating written correspondence for players, retailers, and general public; maintaining schedules (department, game information); new game updates; workflow coordination; handling oral and written communications; travel arrangements; back-up responsibility with the Customer Support Services unit; as well as file organization and maintenance (hard copies and electronic).

Minimum Qualifications

To facilitate proper credit, your resume must clearly describe your experience and skills in the areas listed below and indicate the beginning and ending month and year of each job held.

• English Language skills sufficient to speak, read, respond, and write clearly and concisely both in-person and via phone.

• Ability to provide customer service to external and internal customers.

• Knowledge of computer software programs such as Microsoft Office suite (e.g., Outlook, Word, Excel, and Access).

• Word processing skills (preferably MS Word) sufficient to compose and format memos, letters, and other written materials that are grammatically correct and free of spelling errors.

• Ability to communicate effectively with individuals with a wide range of backgrounds including those who do not share your same culture, ethnicity, language, or other common experiences.

Preferred Qualifications

• Math skills sufficient to accurately handle money and bookkeeping/account balancing.

• Ability to work on multiple tasks simultaneously in a fast-paced environment.

• Ability to be thorough and detailed oriented.

Physical Requirements

Requires lifting and carrying light objects.

Additional Requirements

This position requires successful completion of the following:

The Minnesota State Lottery will conduct a criminal background check and fingerprint check at the time of job offer for all prospective new employees.

The Minnesota State Lottery cannot hire any person who's been convicted of a felony or a crime involving fraud or misrepresentation within five years of employment or who's ever been convicted of a gambling-related offense.

In addition, the Minnesota State Lottery will perform the following background checks:

• Employment Reference Checks (includes review of personnel file for current and former State of Minnesota employees)

• SEMA4 Records Check (for current and former State of Minnesota employees)

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.