Newell Brands Corporate Sales Service Representative - Outdoor & Recreation in Rohnert Park, California

Position Title: Corporate Sales Service Representative

Reports to: Manager, Corporate Sales

Location: Rohnert Park, California

Are you ready to embark on your next adventure?

If you love adventure & exploration, great gear & apparel, and being around people who share your passions for travel and the outdoors, you’ll be in good company at Marmot and ExOfficio. Most importantly, we are down-to-earth individuals who are committed to our communities and sustainability in all that we do, without sacrificing on performance, innovation, or quality.

Among the perks of joining our team are a complimentary on-site gym with towel service and fitness classes, regular volunteer opportunities, daily food trucks, a product loaner program (tents, sleeping bags, backpacks) to enhance your next adventure, and a generous discount on our gear & apparel. We also believe in celebrating success together whether it be through employee/family gatherings, life events, Summer BBQ’s or softball leagues. To put it simply, we enjoy life.

So grab your backpack and explore an opportunity with us today!

Job Summary:

Newell Brands is a global marketer of consumer and commercial products that touch the lives of people where they live, learn, work and play. We are committed to building consumer and commercial brands that matter while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation.

This is a job summary which includes essential job duties of this position. More specific information regarding duties may be provided upon request.

The Corporate Sales Service Representative (CSSR) is responsible for processing inquiries and sales orders from corporate distributors and consumers, as well as product orders received by telephone, mail, email or fax from customers, outside sales representatives, retail store accounts and/or special accounts, such as for government, military, uniforms and shareholders. This position monitors order deadlines, special requirements, and sales rep/account associations wherever possible to ensure maximum opportunity for all to reach Newell Brands Technical Apparel (NBTA) sales goals. NBTA is a division of Newell Brands (NYSE: NWL), a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot® and ExOfficio®.

Job Duties:

  • Answers incoming Direct Consumer and Corporate Sales Distributor calls to the call center telephones and retrieves messages from voice mail, e-mail, and fax requests for product orders and inquiries.

  • Promptly responds to questions about product technical features, availability and other information.

  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed.

  • Recommends purchase of additional merchandise based on knowledge of complete product lines, features, functionality and intended style combinations.

  • Enters, manages and edits orders received for price, availability, style/color accuracy and shipping within specific timelines. Accurate order entry and management, and secure handling of customer information and financial data is essential in order to effectively drive sales and minimize any financial impact both internally and externally and allow for smooth daily transactions.

  • Computes price, discounts and estimated shipping charges and communicates as need to customers.

  • Obtains prepayment details and pre-authorize credit card transactions as needed for the release and delivery of customer orders.

  • Monitors all orders daily to ensure product is picked and will be delivered by the specified date.

  • Communicates order status and tracking to customers.

  • Uses the business tools available each morning to establish issues/solutions and contacts customers as needed to inform them of said issues/solutions.

  • Resolves customer product order problems such as style or color exchange, credit hold accounts, refused orders and status of customer issues following current policies and procedures.

  • Forwards non-routine complaints to supervisor.

  • Files copies of orders received according to stated guidelines.

  • Actively manages professional development.

Minimum Qualifications:

  • University or four-year college degree in Business or Sales and Marketing, or equivalent experience

  • A minimum of 1-3 years of experience in a consumer products company with responsibility for order tracking, problem resolution and customer interface, preferably in the active - outdoor apparel industries with specific expertise in sportswear and outwear

  • Practical knowledge of related functions including production, inventory planning, dealer service and distribution

  • Understanding of customer and market demands and ability to leverage analysis and insights to fully realize opportunities in the market

  • Strong customer service orientation

  • Strong analytical, communication and presentation skills

  • Excellent interpersonal skills and ability to work successfully with a variety of people

  • Ability to manage and lead change

  • Highly driven, self-motivated and capable of working without significant supervision

  • Flexible nature with the ability to react quickly and sometimes creatively to business needs

  • Team player

  • Self-Starter with the ability to set and achieve individual goals while working as part of a team. Takes ownership of the details and recruits peers as needed to share in the process and success.

  • Excellent organizational skills and ability to manage multiple projects

  • Proven ability to work in a fast paced and evolving environment

  • Willing to work long hours and weekends during preseason selling periods

  • Proficiency in all Microsoft programs, advanced Microsoft Excel skills required

  • Proficiency in SAP as well as 10-Key operation and order entry system preferred

  • Knowledge of data base software preferred

  • A passion for the Outdoor Industry and Travel / Adventure a plus

  • Sense of humor and a passion for what you do

  • Able to travel domestically up to 15% of the year

Newell Brands Technical Apparel (NBTA), a division of Newell Brands (NYSE: NWL), is a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot® and ExOfficio®.

Newell Brands (NYSE: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Jostens, Marmot, Rawlings, Oster, Sunbeam, FoodSaver, Mr. Coffee, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, Waddington and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal Opportunity Employers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.