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Mayo Clinic Tech Specialist 1 - Media Support Services in Rochester, Minnesota

City Rochester

State Minnesota

Telecommute No

Department Media Support Services

Why Mayo Clinic Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Position description The Tech Specialist I position will serve as an engineer and system admin for the WordPress, Kaltura, Matomo and Searchblox platforms hosted by Media Support Services. These platforms provide enterprise capability for video streaming, webcasting, website hosting and search. The position will work with the platform support teams to administer the overall technical support function of the platforms, including hardware and software responsibilities. This position will work closely with the business operations teams to assess, design and develop customer applications and new functionality. The position will actively engage with IT colleagues as appropriate. Experience working with LAMP (Linux-Apache-MySQL-PHP) stack, Git, APIs, and caching technologies (Redis, Memcache) strongly preferred.

Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in system technical reviews within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo’s environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of information systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Information Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.

Position is currently 100% remote and will be assessed in the future of when some work on the Rochester, Minnesota campus will be required. Qualifications Bachelor’s degree and 5 years’ experience including 3 years’ of demonstrated technical experience and 1 year of demonstrated leadership experience;

Or, Associate’s degree and 9 years’ experience including 3 years’ of demonstrated technical experience and 1 year of demonstrated leadership experience.

Additional qualifications Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

Exemption status Exempt

Compensation Detail Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $3,854.40 based on a full-time position.

Benefits eligible Yes

Schedule Full Time

Hours / Pay period Full Time

Schedule details Monday-Friday day shift

some possible off-hours work

Weekend schedule no weekends scheduled, some possible off-hours work

Site description Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Category IT and Engineering, Support Services

Job posting number 150303BR

Recruiter Pauline Ptacek-Raiche

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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