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Mayo Clinic Referral Specialist II - Arlington, VA in Rochester, Minnesota

Why Mayo Clinic

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive - for additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) as eligibility may vary. We are excited to invite you to be a part of our team within the Department of Laboratory Medicine & Pathology (DLMP) (https://www.mayoclinic.org/departments-centers/laboratory-medicine-pathology/overview) where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to all individuals from a wide variety of backgrounds. In DLMP and Mayo Clinic Laboratories (MCL), we aim to diversify our workforce and to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. By leveraging the strengths that each diverse individual and group brings to the table, we gain the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, we find better ways to meet the needs of our patients.

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive - for additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) as eligibility may vary. We are excited to invite you to be a part of our team within the Department of Laboratory Medicine & Pathology (DLMP) (https://www.mayoclinic.org/departments-centers/laboratory-medicine-pathology/overview) where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to all individuals from a wide variety of backgrounds. In DLMP and Mayo Clinic Laboratories (MCL), we aim to diversify our workforce and to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. By leveraging the strengths that each diverse individual and group brings to the table, we gain the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, we find better ways to meet the needs of our patients.

Position description

As a Referral Specialist II you will be assigned to work on-site at a strategic client facility in Arlington, VA.

You will be managing a client’s referral send out work coming to Mayo Clinic Laboratories (MCL) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff.

You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports. You will partner with clients to resolve issues related to specimen submissions.

Duties may consist of but not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send out staff, and maintaining MCL supply inventory. There may be additional responsibilities as assigned by client and MCL related to LIS maintenance, documents and end user feedback groups.

*A two-year commitment to this position is required*

**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Qualifications

  • Associate degree

  • 1-year relevant laboratory experience

**This position is not eligible for visa sponsorship with the exception of the TN visa classification; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Additional qualifications

All MUST be included for your application to be considered:

  • CV/Resume

  • Cover Letter

  • Internal candidates must provide their 3 most recent performance appraisals.

  • Bachelor’s degree and previous laboratory experience preferred.

  • Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.

  • Excellent communication skills and ability to work closely with others is essential.

  • Must maintain a high level of confidentiality handling results, patient information and business interactions.

  • Organized and capable of prioritizing work with limited oversight.

  • Must possess good human relations skills and be able to communicate effectively both orally and in written form.

  • Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.

License or certification

Driver’s License

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $23.56 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

80

Schedule details

Monday- Friday, 9:30 am - 6:00pm.

Selected candidate will work onsite at a hospital located in Arlington, VA.

Weekend schedule

No regularly scheduled weekends but selected candidate could be asked if the need should arise. This would not be a regular occurrence.

Remote

Yes

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter

Laura Heyde

EOE

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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