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Mayo Clinic IT Systems Analyst - Remote in Rochester, Minnesota

City Rochester

State Minnesota

Telecommute Yes

Department Information Technology

Why Mayo Clinic

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.

Position description

The ITSM Asset Management Team within Operations Shared Services section is seeking an IT Systems Analyst. This role functions as a technical specialist or subject matter expert. Extensive knowledge of ServiceNow, Data Analysis with multifaceted complex data movement is preferred. Familiarity with CMDB Configuration Management Database, ITIL, ITSM, experience with Mayo IT/Supply Chain procurement processes and overall database analysis and management. May function in a lead capacity for projects with responsibility for directing day to day activities and guiding end users, analysts or consultants in technical direction for business processes or systems.

This position independently manages multiple medium or single department-scale business projects from inception to close, including resource management, risk identification and mitigation, quality assurance and change control.

Leads process improvement or new business service implementation.

Creates, provides and facilitates end user training.

Leads proactive communication between and among business proponents, stakeholders and department Leadership regarding assignments.

Contributes to the improvement of established guidelines, tools, templates and methodologies.

Reports department measurements and communicates metrics on activities.

Broad general knowledge of information technology and institution activities.

Develops proposals that consider alternatives and business case.

Routinely interacts with vendors and provides technical interpretation for required services.

May lead process or quality improvement efforts.


Bachelor’s degree with 3 years technology or business administration experience.

Other qualifications: A Bachelor’s degree in Information Technology, Business Management or related field preferred.

Additional qualifications

Experience working in healthcare technology.

Prior experience with committee and consensus driven organizations.

Knowledge of business systems and processes, including IT domain, data transfer protocol and IT application interfaces.

Excellent communication, organization, problem solving and facilitation skills.

Evidence of strong interpersonal skills including conflict resolution, meeting facilitation and organizational skills.

Demonstrated history of continuing education in personnel and administrative processes.

Exemption status Exempt

Compensation Detail

Required education, experience, and tenure may be considered along with internal equity when job offers are extended. The salary range every 2 weeks is approx. $2,739.00 - $4,028.00 based on a full-time position.

Benefits eligible Yes

Schedule Full Time

Hours / Pay period 80

Schedule details

Must be able to work an 8 hour shift Monday through Friday.

This position is 100% remote within the United States.

We will not sponsor or transfer VISA's for this position.

Weekend schedule As Needed

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Category IT and Engineering

Career profile Information Technology

Job posting number 154773BR

Recruiter Shelly Weir

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.