Randstad Customer Service Support Technician in Roanoke, Virginia

Customer Service Support Technician

job details:

  • location:Roanoke, VA

  • salary:$13 per hour

  • date posted:Monday, March 12, 2018

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_623192

  • questions:chelsea.reynolds@randstadusa.com540/985-6583

job description


Answer a multi-line phone as the first point of contact for all claim related calls

Provide a high level of client service to all external clients and providers

Interfaces with other departments and staff to resolve concerns that cannot be resolved at the time of call

Follows best practices, ensuring compliance with Company standards and policies strictly adhering to industry, state and federal regulations

Keeps the Support Team Leader informed of all activity outside pre-set guidelines

Works collectively with all staff to promote a positive work environment

Meet all department performance standards

Intuitively able to reason, analyze information and events and apply judgement in order to solve problems of both a routine and complex nature

Ability to demonstrate project and time management skills

Ability to prioritize and complete multiple tasks simultaneously

Working hours: Monday through Frida 8:30am-5:00pm


Ability to effectively communicate both verbally and in writing to convey clear, well articulated information

Ability to understand, speak and write English in order to convey messages and correspond in an articulate and professional manner

Possess public communication skills that project a professional representation of the Company to a variety of business, government and community clients and associates

organizational skills

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.