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Federal Reserve System Wholesale Testing Services - Customer Testing Support in Richmond, Virginia

Company

Federal Reserve Bank of Richmond

Wholesale Testing Services - Customer Testing Support

At the Richmond Fed, we’re driven by our mission to strengthen the economy and our communities. We take great pride in what we do and it impacts everyday people every day.

When you join our team, you’ll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.

Bring your passion and we’ll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth. It’s all part of what makes #MyRichmondFed a great place to work!

About the Opportunity

The SAS Department has an immediate opening for an Application Support Specialist – Senior/Intermediate, reporting to a Senior Manager.

This role provides testing support for our external customers across an array of testing campaigns, ensuring the safety and integrity of the service. The ideal candidate will build strong relationships directly with our customers and provide outstanding service.

What You Will Do:

  • Direct testing activities (DI tests, ORTs, or special testing campaigns), broker complex relationships with customers, and troubleshoot issues. Accountable for testing communication and issue escalation.

  • Actively engage our customers to understand their emerging testing needs. Represent the Voice of the Customer (VOC) for product development.

  • Develop test strategies and leverage standard and consistent approaches for testing

  • Mentor junior staff and promote a learning culture

  • Identify and drive continuous improvement opportunities

Qualifications:

  • BA/BS preferred or equivalent work experience

  • 3-5 years of experience supporting customers with a record of providing outstanding service

  • Prior work experience supporting testing initiatives

  • Understanding of payments systems or systems with equivalent complexity required

  • Understanding of integration software (messaging, file, or API) accompanied with an inquisitive and persistent mindset required to successfully troubleshoot issues.

  • Prior experience working with Kanban for managing workflow as well as exposure to Agile methodologies desired

  • Strong written and communication skills necessary to communicate with customers, demonstrate customer empathy, probe for service improvement opportunities, cultivate partnerships with customers, and influence others for mutually beneficial outcomes.

  • Strong attention to detail to ensure all tasks and deliverables are completed to successfully deliver services for our customers

Discover the Reason Why So Many People Love It Here!

When you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:

  • Great medical benefits

  • Pension and 401(k) with employer match

  • Generous paid time off

  • Tuition reimbursement

  • Employee resource networks

  • Paid volunteer leave

  • Flexible work options

  • Onsite amenities that make working here fun

Other Requirements and Considerations:

  • A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank

  • Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions. The Code is available on the About Us, Careers webpage at www.richmondfed.org .

  • Sponsorship is not available for this role.

  • Selected candidate is subject to special background check procedures.

  • The hiring range of the Application Support Specialist, Sr. is $57,000 - $71,300 annually.

  • Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications/experience.

  • Priority will be given to applications received before October 22, 2021.

The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Operations

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.

OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us:

Our reputation precedes us

There will always be room for personal growth

Our people are first

You’ll find the right balance

Your responsibilities will be meaningful

We hope that you will be our future colleague.

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