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Intern - Customer Contact Operations, Vendor and Technology Support

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

We are looking for an enthusiastic and detail-oriented intern to support our Customer Contact Operations Support team. This role will assist with a variety of tasks to ensure smooth operations in our contact center, including monitoring Contact Intelligence (CI) email distribution, tracking agent performance, and coordinating with CI Analysts for issue resolution. The intern will also play a key role in updating and maintaining the workforce management system, ensuring agent schedules are accurate, and helping to monitor team performance. The ideal candidate will be a quick learner with strong organizational and communication skills, and a desire to gain hands-on experience in a dynamic customer service environment.

Required Knowledge, Skills, Abilities & Experience

• Monitor Contact Intelligence Emails: Oversee the distribution of CI emails and ensure timely responses to both routine and emergent issues, escalating to CI Analysts as necessary for resolution.

• Agent Ticket Tracker Support: Track and manage agent ticket statuses, ensuring that support tickets are addressed efficiently and resolved in a timely manner.

• Workforce Management System Updates: Assist in maintaining and updating the workforce management system to reflect accurate agent schedule adjustments.

• Adherence Reports: Analyze and generate weekly adherence reports to ensure agents comply with their schedules. Distribute reports to the supervisor team and assist in follow-up actions as needed.

• New Hire Orientation: Participate in the CSO Electricity Overview during Day 1 and Day 2 of new hire orientation to learn about the company’s structure and customer service operations.

• Cross-functional Collaboration: Work closely with supervisors, managers, and other departments to address operational challenges and support continuous improvement efforts.

Education Requirements

Enrolled in a 4-year accredited college majoring in Data Science/Analytics, Mathematics, Business Administration with a graduation date of 2027.

Minimum of a 3.0 GPA required

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

1. Great Work Life Balance

About Dominion Energy

I am your warm cup of coffee in the morning and I light your home at night. I am the cool breeze from your A/C on the hottest day in summer, and the red coil that heats your soup pot on a frigid winter’s day. I am sustainable, reliable and affordable.

I am not just any energy… I am Dominion Energy.

We're transforming the way we do business to build a more sustainable future for the planet, our customers, our team and our industry. We're shaping the future of energy in America.

Join us!

Facts:

·17,000 employees

·Headquarters: Richmond, VA

·18 states in the US

·$100 billion of assets

·Nearly $35 million in charitable contributions

·100,000+ volunteer hours recorded in the community

Our Commitment to Net Zero

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at.

Nearest Major Market: Richmond

Job Segment: Operations Manager, Technical Support, Environmental Engineering, Intern, Operations, Technology, Engineering, Entry Level