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Aerotek HVAC Customer Care/Service Representative in Richmond, Virginia

Aerotek is hiring for a Customer Service Rep to work with an HVAC company in Richmond, VA!


Provide support will be made over the phone, email, or via chat.

Responsibilities to include (but are not limited to):

Entering customer orders

Account Management

Backlog maintenance

Providing guidance on Digital Tools

Addressing customer inquiries as needed

Working close with other departments such as Credit, Sales, Warranty and Operations

All calls will be from contractors/business owners to mainly find parts in database

Additional Skills & Qualifications:

High School Diploma or equivalent, with at least 1 year of customer service experience, or HVAC experience

Prior HVAC experience is a plus, but not required

High level of attention to detail

Ability to multitask

Previous experience with multiple screens and systems is preferred

Must be able to troubleshoot a number of different issues.

Willing to train anyone

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.