Our Ability Jobs

Job Information

CVS Health Director Quality Management in Richmond, Virginia

Job Description

Position is work from home flexible - requires 2-3 days in office and travel in Central VirginiaLead and Manage all aspects of quality programs and projects that enable Aetna to measure, monitor, and improve the quality of its products, services, and processes. Responsible for coordinating, leading, and managing multiple functional areas/units including full accountability for business/financial results.Oversees the implementation and managing of effective processes to achieve goals of the organization relating to performance for multiple functional areasDrives or guides development of holistic solutions and/or key strategic plansProactively identifies opportunities for improvement and influences business leader(s) including the most senior level, to implement recommendations through complex negotiations and/or expert consultation that promote issue resolutionProvide direction setting and leadership, with accountability for quality program(s), specialized audits, special reviews, projects and initiatives. Manage complex projects, people, and business priorities to achieve customer satisfactionDrive compliance, legislative, and regulatory issues to resolutionMonitor and manage compliance risks on business processes, systems and productsInfluences all stakeholders to support key quality projects/programs to ensure positive solutions that deliver results. Consults with internal/external customers on solutions that impact QualityProvides input on business plan to achieve business goalsIndentifies gaps and influences change/enhancements to business processes, policies, workflows, and system infrastructure in order to improve performance results, organization effectiveness and/or systems/quality/services based on broad view of the organizationAnalyzes and forecasts key financial drivers and make recommendations for adjustments to budgets and business plans (*)Position is Exempt.

Required Qualifications

Demonstrated ability to plan, organize, and execute multiple functional business objectives.3+ years experience managing staff required5+ years experience in Quality Management in a leadership role required10 - 15% Travel required in Central Virginia and surrounding areas

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

CPHQ (Certified Professional in Healthcare Quality Certification) preferred


Bachelor's degree required

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.