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Position Summary

Applicants must reside in Virginia and be willing and able to travel 25-40% of the time in the assigned region. Mileage is reimbursed per our company expense reimbursement policy .

This is a full time remote teleworker position in Virginia supporting the Complex Medical Needs team. Qualified candidates must reside in the Tidewater Region:

ACCOMACK, JAMES CITY CO., PORTSMOUTH, CHESAPEAKE, NEWPORT NEWS, SUFFOLK, GLOUCESTER, NORFOLK, VIRGINIA BEACH, HAMPTON, NORTHAMPTON, WILLIAMSBURG, ISLE OF WIGHT, POQUOSON, YORK

The Case Manager RN (CM RN) is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration. Services strategies policies and programs are comprised of network management and clinical coverage policies.

Fundamental Components:

• Through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.

• Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.

• Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.

• Reviews prior claims to address potential impact on current case management and eligibility.

• Assessments include the member’s level of work capacity and related restrictions/limitations.

• Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality.

• Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.

• Utilizes case management processes in compliance with regulatory and company policies and procedures.

• Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

• Typical office working environment with productivity and quality expectations

• Work requires the ability to perform close inspection offhand written and computer-generated documents as well as a PC monitor.

• Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.

• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

• Effective communication skills, both verbal and written.

Required Qualifications • Registered Nurse with current unrestricted Virginia (VA) license or VA ”multi-state privilege” license • 5+ years of clinical practice experience

• 2+ years of experience working with adult patients • Must reside in Tidewater Region: ACCOMACK, JAMES CITY CO., PORTSMOUTH, CHESAPEAKE, NEWPORT NEWS, SUFFOLK, GLOUCESTER, NORFOLK, VIRGINIA BEACH, HAMPTON, NORTHAMPTON, WILLIAMSBURG, ISLE OF WIGHT, POQUOSON, YORK

• Must possess reliable transportation and be willing and able to travel in the assigned region 25-40% of the time. Mileage is reimbursed per our company expense reimbursement policy • 2+ years' experience with personal computer, keyboard, mouse, multi-system navigation; and MS Office Suite applications (Outlook, Word, Excel, SharePoint) Preferred Qualifications • 1+ year(s) of clinical nursing experience with Complex Medical needs members Education

• Diploma RN or Associate degree in Nursing is required • BSN degree is preferred

For more information on our benefit programs, please visit:https://jobs.cvshealth.com/employee-benefits (https://protect-usb.mimecast.com/s/HChtCEKL7mupo2P4Q84HN2Ovk?domain=jobs.cvshealth.com)

Pay Range

The typical pay range for this role is:

$60,522.80 - $129,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 06/15/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.