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Associate or Mid-Level Business Performance Analyst - Customer Payment Services Research Team

Date: Nov 6, 2024

Location: RICHMOND, VA, US, 23231

Company: Dominion Energy

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

This position will support the Customer Payment Services Research Team.

Responsible for assisting with analysis and making recommendations for changes to internal processes and/or standards/specifications to create more efficient and economical operations for Dominion Energy and Dominion Delivery business areas. Great analytical, critical thinking and problem-solving abilities. Responsible for analyzing and research of customer-initiated issues across Gas and Electric and all payment channels. Ability to quickly resolve complex problems and adjust work plans with limited supervision. Payment Research identifies the root cause, resolves the issue, and explains it to the customer. Strong excel skills needed for work assignments which includes but not limited to cash reporting, exceptions reports and escalated complaints. Utilizes SAP accounting and billing systems to review, analyze and route wires and checks for payment processing. Assist with projects to identify and document the major business processes associated with the business unit; and best practice analysis of the business unit's processes against industry and non-industry processes; identify opportunities to improve the efficiency and effectiveness of business processes within the entire business unit without jeopardizing reliability, availability, or safety; develop business cases to support recommendations; and, monitor the progress associated with implementing of recommended changes. Apply process modeling tools, process improvement methodology, benchmarking, project management, and change management to projects.

Required Knowledge, Skills, Abilities & Experience

Associate Level: 0-2 years of relevant experience in directly related field.

Mid-Level: 2-4 years of relevant experience in directly related field.

• Ability to exercise independent judgment and decision-making.

• Demonstrated analytical skills.

• Self-starter and work effectively in a team environment.

• Strong excel skills needed for daily cash reporting assignment.

• Willingness to learn and apply new skill sets.

• Must have basic knowledge of computers and strong Microsoft office 365 products.

• Excellent documentation skills.

• Strong customer service orientation.

• Experience with reconciliation, preferred.

• Ability to plan, organize, and facilitate work sessions in a team environment.

• Experience in application of business process improvement, methodology, benchmarking and change management.

• Knowledge of Customer Payment applications/systems which could include SAP, preferred.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Discipline(s): Accounting, Business, Economics, Finance

Other Disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Nearest Major Market: Richmond

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