Our Ability Jobs

Job Information

Best Buy Sr. Manager, Experience Design- Remote Eligible in Richfield, Minnesota


Job Title:

Sr. Manager, Experience Design- Remote Eligible

Job Category:

User Experience & Research

Store Number or Department:

952706-215-Exp Design & Insights

Job Description:

The Sr. Experience Design Manager will apply their knowledge of experience design to meaningfully create and improve the experiences our field employees have while they serve at Best Buy. By optimizing the employee experience, we empower the employee to respond with confidence and excellence at every step of our customer’s shopping journey. This role is an advocate for employees, a creative problem solver, and a leader who can collaborate across teams and disciplines to influence with and without authority.

The Sr. Manager leads a team of Experience Designers embedded across product teams. This role will work in partnership field employees, product managers, strategists, stakeholders, and business teams across the organization. The Sr. Manager leads and assists in discovering, defining, and delivering experiences for our field, and helping individuals and teams across the enterprise understand and embrace Human-Centered Design. This includes having an understanding of the enterprise customer and employee strategy.

As a representative of the Customer Office in the organization, the Sr. Manager, Experience Design will keep their teams accountable to long-term strategy by way of iterative product design.

Key Responsibilities:

  • Lead, coach, and inspire a team of experience designers in in the three core HCD Competencies: Research, Strategy, & Communication

  • Oversee the performance, development and growth of individual contributors and inspire them to pursue excellence

  • Work with team members, peers, and cross-functional product partners to balance workloads across individuals and teams

  • Build alignment and strong relationships with executives, leaders, and teams across the Experience Team, and Customer Office

  • Drive the delivery of successful product key results through the most effective outputs (e.g. journey maps, strategic briefs, guiding principles).

  • Help team members craft compelling stories that carry the experience strategy vision through iterative product design

  • Set a standard of excellence in team actions, outcomes, and deliverables

  • Participate in an Experience Design team culture that embodies the Best Buy values by showing respect, humility & integrity, unleashing the power of our people, having fun while being the best, and learning from challenge & change

  • Advocate for customer and employee needs in every interaction

  • Design and facilitate internal working sessions & meetings

Minimum Requirements:

  • 2 or more years of experience in a manager role, or 8 or more years in another experience design- or strategy-related role (e.g.,Copywriter, Interaction Designer, Information Architect, Visual Designer, Product Designer, etc.).

  • Demonstrated experience in envisioning, defining, and modeling end-to-end, multichannel customer experiences

  • Demonstrated experience in helping individuals and organizations understand and embrace Human-Centered Design

  • Portfolio of work that demonstrates:

  • knowledge and skill in experience strategy and design

  • generating experience insights and/or applying customer insights identified from research and other customer signals from search, digital, and social data

Req #:


Address Line 1:

7601 Penn Avenue South







Job Level:

Manager with Direct Reports

Employment Category:

Full Time


Best Buy

Search Categories:

Corporate Jobs