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Best Buy Sr. Experience Strategist- Health- Remote Eligible in Richfield, Minnesota


Job Title:

Sr. Experience Strategist- Health- Remote Eligible

Job Category:

User Experience & Research

Store Number or Department:

952706-215-Exp Design & Insights

Job Description:

Role Summary:

The Sr. Experience Strategist-Health will apply their knowledge of human centered design to improve our customer experience and help shape the future of health experiences at Best Buy. This role is an advocate for customers and employees, a creative problem solver, and a leader who can collaborate across teams and disciplines to envision aspirational and inclusive experiences for both customers and employees. The Sr. Experience Strategist is responsible for envisioning, defining and modeling the multichannel experiences customers will have with Best Buy in the future, and helping individuals and teams across the enterprise understand and embrace Human-Centered Design. This includes having an understanding of the enterprise customer and employee strategy. The Experience Strategy is a multidisciplinary team within Best Buy’s Customer Office that helps the enterprise align on, envision, and ultimately deliver aspirational and inclusive experiences customers and employees will love. We champion a human-centered philosophy and process grounded in research, strategy, and conceptual design.


  1. Research
  • Lead and/or collaborate on exploratory experience research

  • Collaborate with other teams as needed for specialized research needs

  • Lead planning, execution, and synthesis of experience research as needed

  • Gather, analyze and synthesize secondary research

  1. Experience Strategy
  • Drive the delivery of successful project outcomes by selecting the most effective outputs (e.g. journey maps, strategic briefs, guiding principles)

  • Driving alignment across stakeholders and executive leaders while aligning customer needs to business goals (executive presence)

  • Design and facilitate internal workshops & meetings

  • Provide ongoing consultation to implementation teams to ensure a thoughtful transition

  1. Communication
  • Advocate for customer and employee needs in every interaction

  • Craft a compelling story that helps carry the experience strategy vision through to implementation

  • Design conversations in order to gather feedback at the right moments, bring clarity, and facilitate decision-making

  • Clearly communicate complex ideas and experience concepts through pictures and words

  • Participate in an Experience Strategy team culture that embodies the Best Buy values by showing respect, humility & integrity, unleashing the power of our people, having fun while being the best, and learning from challenge & change


  • 2 or more years’ experience as an Experience Designer or Strategist, or 6 or more years in a user-, customer, or strategy-related role (titles could include, but are not limited to: Customer Strategist, Experience Strategist, Account Manager, Account Supervisor, Experience Designer, etc.)

  • Demonstrated experience and competency in:

  • Customer experience, experience design and/or service design

  • Helping individuals and teams understand and embrace Human-Centered Design

  • Generating experience insights and/or applying customer insights identified from research and other customer signals from search, digital, and social data

  • Secondary research synthesis

  • Primary research and synthesis (qualitative, exploratory, and/or ethnographic)

Preferred Experience/Skills/Interests:

  • Consulting or agency experience

  • Service design

  • Omnichannel retail

  • Interest in helping people live healthier lives

Req #:


Address Line 1:

7601 Penn Avenue South







Job Level:

Individual Contributor

Employment Category:

Full Time


Best Buy

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