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U.S. Bank Senior IT Operations & Delivery Manager - Citrix / VDI in Richfield, Minnesota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

About the team

The Workforce Delivery Infrastructure Support team supports all workstation operating systems at the bank. This role will lead the VDI Delivery & Operations engineers that provide support for all virtual workstation environments using Citrix technologies.

What you'll do

Responsible for delivering maturity improvements to infrastructure systems to improve the services in a complex, multi-platform environment. Oversees operational team (led by subordinate manager) that provides monitoring, support, and maintenance of all IT Operations activities. Manages and provides day-to-day direction to IT Delivery staff to achieve department and company goals. Demonstrates the skills, behaviors, and attitudes consistent with the strategic objectives and values of the organization. Demonstrates the sense of urgency and commitment required for managing a 24/7 operation. Plans and manages the efforts of the department to provide effective and efficient computer systems that enable the company to meet its business plan. Guides and manages staff, answers questions, provides management direction and scheduling to meet established goals. Meets with subordinate supervisors and/or managers to review progress of work, resolve problems, and ensure standards of quality and quantity of work are met. Maintains a good understanding of business line functions, needs, and changes. Evaluates performance of assigned personnel. Manages staff of up to 20 employees. Plans, develops, and controls moderate to large project/product budgets.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Leaders at U.S. Bank consistently demonstrate integrity and ethics, maturity and resilience, and inspire trust and confidence among their teams. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their employees.

Basic Qualifications

  • Bachelor's degree or equivalent work experience

  • At least 10 years experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.

Preferred Skills/Experience

  • Experience with delivery of multi-platform Citrix environments (up to 20)

  • Experience migrating Citrix to the cloud a plus

  • Cloud Experience - Azure preferred

  • Knowledge of Infrastructure, hardware and software

  • Information security management

  • IT service management (ITSM)

  • IT systems management

  • Application delivery process

  • IT project management

  • ITIL service delivery

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com .

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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