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CVS Health Senior Director. Retail Insights in Rhode Island

Job Description

Does being on the inside of a transformational organization sound exciting to you? Well, read on! Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all!Reporting to the Senior Vice President of Customer Insights & Advocacy, the Senior Director and the Head of Retail Insights will be responsible for driving insights to deliver outcomes across the CVS Retail organization including all Front Store, Pharmacy, shopper experience and store design, marketing performance measurement, loyalty and personalization (Extra Care), and omnichannel (ex. buy-on line pick up in store). You will have a team of four and will be the face of the Insights organization in meetings with the SVP of Retail Marketing and other key stakeholders (ex. SVP of Merchandising).The Head of Retail Insights:• Strategic thought partner for the CVS Pharmacy business as CVS undertakes a major transformation to a health and wellness community-location, with a strong digital presence. Commands a credible understanding of the profit dynamics of both front store and pharmacy, including a detailed knowledge of shopper behaviors. • Flexibly and dynamically represents the voice of the patient, the shopper and the front store colleague. Is credible in explaining research findings, and answers audience questions with credibility and authority. Suggests further research techniques on the spot. Able to pull different sources of insights into a business discussion vs. just “read out” a report.• Is a dynamic and inspiring leader who builds the trust and confidence of team members while continuously upgrading our talent.• Is comfortable in a highly matrixed organization. Collaborates with front store merchants, store operations, pharmacy operations, Digital and CA&I colleagues.• Has strong communications skills, both written and oral. Ability to convert a standard research report into a “CVS” report with business implications. Our Perks• Comprehensive health, dental and vision insurance• 401k• PTO and family leave• Employee discounts

Required Qualifications

• 8+ years’ experience• 5+yrs demonstrated ability to translate insights into actionable insights learning agenda• Detailed and up-to-date knowledge of primary and secondary market research techniques and methodologies. (to include newer methods such as online dashboards and text analytics.)• 3+ yrs. project management skills with ability to draft a project plan• 7+ yrs. management experience, to include hiring and onboarding new colleagues• 3+ yrs. experience with performance management including performance reviews• Ability to travel to Woonsocket R.I.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

• 10+ years’ experience• Strong understanding of the strategy and economics of the CVS Pharmacy business• Business knowledge must be strong enough to enable the leader to translate research insights into strategic imperatives. (Minute Clinic not included)• Working knowledge of modern CX programs• Strong data visualization skills• Ability to influence others in meetings, ability to clearly and credibly address audience questions even when they represent a pivot from the research report• Program management skills including scenario planning, budgeting, etc.• Dynamic leader who inspires teams• Master’s degree


Bachelor's Degree

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.