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CVS Health Global Service Delivery Strategic Planning Director in Rhode Island

Job Description

Global Service Delivery is a high-profile capability area for CVS Health, accountable for designing, building, and delivering global talent solutions to promote the enterprise efficiency and effectiveness goals of C-level leadership. As such, leaders in this area work with elevated visibility and accountability to senior leadership across departments and functional areas and must achieve outcomes in this context, i.e. with heightened scrutiny on both quantifiable results and qualitative / leadership skills. You will execute within complex organizations and must have high learning agility. You will provide daily leadership of the operational, financial, and administrative activities of GSD; will manage strategic planning and executive and stakeholder communications including to the C-level and board of directors; you will drive the activities of a group of peer Senior Directors of GSD; will directly manage a team of resources supporting strategic planning and communications; and will prioritize the activities and manage the staff planning for 20+ shared resources responsible for overall GSD operational delivery. You will provide leadership vision for GSD and identify, prioritize, and solve essential program issues and ensure that our long-term deliverables and our operation outcomes meet business objective(s) and that all short-term deliverables are met. You must integrate quickly into our organization and assess issues that affect the team's operating efficiencies. In addition to operational efficiency, you will assess team member effectiveness, hiring of essential program personnel, and functioning as the senior proxy for the overall leader in team and program management and in program forums and with enterprise partners. This is a collaborative role reporting to the Senior Director, requiring management of relationships with leaders, executives, and senior executives across the business segments and teams. As such, leadership presence as well as a high degree of political and organizational intelligence are required. Ability to build organizational bridges are essential and confidence when collaborating and seeking agreement with senior executives. Financial experience is necessary to validate business cases and to lead the activities of the program's finance team.Potential of up to 25% travel.

Required Qualifications

10 years experience in a global company or consulted with companies that have a global presence5 years in management consulting role or internal strategy work for an org5 years in people management

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 30 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 60 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 30 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

Experience in development of executive-level communication and presentation materialsLeadership experience with direct experience running back-office shared service organizations in a global company working with international teamsMaster’s degree


Bachelor's degree

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.