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T-Mobile Principal Analyst, Applications Support in Reston, Virginia



Principal Analyst, Applications Support


VA122-VA-Reston Data Center Sprint

Job Description:

Engage with the product at every stage, from design, through testing and then into production and support. Support the business in delivering a world-class customer experience to our partners around the globe by ensuring maximum operability of our systems. Uptime, response time and customer responsiveness are paramount.

This position is responsible for on call rotation to address production issues with immediate need during off hours. Create and run adhoc queries to accommodate data requests. Participate in managing SOX related applications and documentation surrounding compliance. Monitor, Maintaining and Securing Metro by Tmobile store access as well as individual access to critical systems applications to enable to secure customer data and prevent fraudulent activity. Maintain Cert Access Management and Dealer/User Access related to Fraud. Documentation

Req ID:


Positions Remaining:


Functional Group:

Product and Technology

Location Address:

12490 Sunrise Valley Dr

EOE Statement:

Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.




Essential Functions

  • Primarily supports and supervises day-to-day issues and identifies high availability surrounding the user experience for Metro by T-Mobile retail frontline applications.

  • Provide Subject Matter Expertise for systems. Assist in determining the impact of operational issues and provide input into their resolution. Communicate changes and potential risks

  • Authors and maintains documents that include architecture diagrams, data models, and navigation maps in area of expertise.

  • Reviews vendors’ current roadmaps, scalability -architectures and Operating Systems Compatibilities.

  • Partner with development teams for consultation and input on projects within areas of support.

  • Participates in Governance activities surrounding sox compliance and auditing.

  • Utilizes existing toolsets to work, track, and resolve issues within the primary functional area.

  • Cross-functionally supports the Frontline Experience team and wider application set within the T-Mobile ecosystem.

  • Manages production outages and escalations end-to-end, ensuring the correct stakeholders are involved to be able to drive resolution, and communicating to impacted business units.

  • Available for a weekly on call program to support production.

  • Assists management and other team members in ensuring production stability through understanding of business needs, changes being implemented and high-level technical flows.

Innovation and Leadership

  • Provide guidance, leadership, and expertise to team members.

  • Interacts effectively with company Senior management to effect solutions for enterprise business requirements.

  • Makes and implements complex decisions aimed at improving the quality, effectiveness or ability to achieve revenue, profitability and strategic goals for the organization

Technology and System

  • Gate Keeper of production changes. Works directly with development operations for successful implementations.

  • Leads issue resolution process to quickly manage and resolve complex issues and outages.

  • Contributes/collaborates and engages in developing road maps for target state architecture.


  • Supervises day-to-day support issues and identifies high availability and disaster recovery opportunities, leverages high availability concepts from reference architecture principles and provide configuration recommendations and implementation strategies.

  • Engages in operational requirements and standards for applications and conducts operational process and procedural evaluations, to drive consistency and efficiencies across all aspects of operations.

  • Prepares and maintains documents that include architecture diagrams, data models, and navigation maps in area of expertise.

  • Provide Subject Matter Expertise for systems. Assist in determining the impact of operational issues and provide input into their resolution. Communicate changes and potential risks

Company Profile:

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy (https://econtent.t-mobile.com/econtent/HR_Resources/Kenexa/ApplicantPrivacyPolicy.PDF) .






▪ 7+ years’ experience working in operations or Dev ops environments.

▪ 7 years’ experience in troubleshooting customer related issues and managing customer relationships required.

  • Solid understanding of testing, quality and change management methodologies.

  • Solid understanding of software development principles and methodologies.

  • Extensive knowledge one of the following UNIX/Linus, Oracle, SQL, and databases.

  • Thorough conceptual and hands on knowledge of Architecture, Database Design and cloud computing concepts.

  • Candidate should be aware of trends and advancements in web technologies.

  • Must be a key contributor and a subject matter expert, and must exhibit in-depth understanding of web and database technology.

  • Effective written and verbal communication and presentation skills




Full Time

Travel Required?:


Other Locations Available:

Georgia, Atlanta; Texas, Dallas; Kansas, Overland Park


Information Technology

Minimum Qualifications:

Bachelor’s Degree. Bachelor’s degree in Computer Science or a related field or equivalent work experience.