Our Ability Jobs

Job Information

H&R Block Sr Support Specialist-S in Remote, Missouri

428529BR

Title:

Sr Support Specialist-S

What you'll do... :

100% WORK FROM HOME REMOTE OPPORTUNITY

H&R Block, the world’s leader in tax preparation services, is looking for a Customer Support Specialist – DIY Help Desk - Seasonal. We offer shift differential pay for mid, evening and weekend shifts.

Associates are eligible for a $100 bonus for the completion of New Associate Training AND a $250 incentive each month by meeting performance standards. Details of both incentives to be provided during onboarding.

Day to Day you'll ...

The Customer Support Specialist – DIY Help Desk seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Interprets clients’ needs and utilizes software solutions and troubleshooting skills to identify practical solutions. Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents. Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.

  • Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.

  • Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

  • Prefer two or more years experience in an in-bound help desk role and/or call center environment.

Job ID:

428529BR

Address1:

Home Office

City:

Remote

State:

Missouri

About H&R Block... :

We’re here to live our purpose—to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.

Employee Type:

Seasonal - Corporate

What you'll bring to the team... :

Education:

  • High school diploma or equivalent

Work Experience:

  • Two years experience in an in-bound call center environment.

  • Two years experience supporting Microsoft operating systems, networking connectivity, computer peripheral equipment and software applications.

Work-from-Home Requirements

  • Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure

  • Must have an outlet for laptop and monitors to be connected to

  • Need to be able to have a wired internet connection (not WiFi) at home with minimum upload and download speeds of 5MBps (Internet Speed Test required)

  • Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it

  • Must be able to follow the instructions of our IT team on workstation setup.

Compensation is $17.00 hourly

This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

Qualifying seasonal associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and may receive Associate Tax Prep benefits.

Posting Title:

Work From Home - Seasonal Customer Support Specialist

Sponsored Job:

#indeedmh

Job Family:

Engineering & Ops

WOTC Eligibility Check:

Yes

DirectEmployers