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H&R Block Sr Product Manager in Remote, Missouri

428451BR

Title:

Sr Product Manager

What you'll do... :

JOB SUMMARY

H&R Block , the world’s leader in tax preparation services, is looking for a Senior Product Manager to join the Global Consumer Tax Product team to lead product definition of the onboarding experience and experimentation capabilities for the DIY product. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.

Responsibilities

  • Define and drive the product roadmap for the onboarding experience for DIY clients, using data to identify opportunities and reduce friction.

  • Partner with design, consumer research, analytics, and other partners to create a best-in-class personalized onboarding user experience with the goal of moving clients deeper into the funnel.

  • This PM will also maintain a testing roadmap for the entire DIY product across web and mobile channels by gaining a deep understanding of the product and how our clients use the product.

  • Be the subject matter expert in experimentation (A/B, MVT, etc.) and gain a solid understanding of our platform and how to optimize it for experimentation.

  • Partner with other product managers, corporate analytics, IT, UX, and other stakeholders to coordinate experiment backlogs.

  • Lead experimentation brainstorm sessions and assess new experiment requests with a critical lens to determine validity. Working with other product managers, develop ideas/ hypothesis to meaningfully improve KPIs.

  • Ensure experiment requirements are spec’d and ready for implementation, manage experiment execution and evaluation.

  • Evangelize experimentation benefits and share learnings from hypothesis to results.

Job ID:

428451BR

Address1:

Home Office

City:

Remote

State:

Missouri

About H&R Block... :

We’re here to live our purpose—to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you’ll add to the momentum of a forward-thinking company—one that defined an industry and is now leading its transformation.

Employee Type:

Regular

What you'll bring to the team... :

Education:

  • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

You should have:

  • 5+ years of experience in product management

  • Working knowledge and understanding of Adobe Target and Adobe Analytics with proven experience in experimental design.

  • Strong data acumen and using data to tell a story.

  • Demonstrated decision-making, analytical, and problem-solving abilities

  • Experience in web-based/mobile/digital product management

  • Familiarity with Agile development methodology

  • Proficiency with Microsoft Office software and product planning tools like Aha!

  • Track record of establishing priorities and meeting deadlines in a cross-functional environment

  • Ability to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligently

  • Effective communication and presentation skills, including the ability to set and manage expectations at the executive level

  • Familiarity with Machine Learning is highly recommended

Posting Title:

Sr Product Manager - REMOTE

Sponsored Job:

#LI-KH3

Job Family:

Product Management

WOTC Eligibility Check:

Yes

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