H&R Block Customer Service in Remote, Missouri
What you'll do... :
Provide exceptional customer service primarily through phone, email and chat communication to inbound callers and customers. This will include receiving and resolving a comprehensive variety of customer requests and inquiries. Handle moderately complex internal and external customer inquiries and concerns via phone, email and chat. Serve as liaison between clients and management, support groups and the business unit. Use Contact Center software programs and computer systems to resolve and track client issues. Closely adhere to a call-handling schedule. Participate in outbound calling projects as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist customers in opening deposit and loan accounts through a variety of channels such as telephone, Internet and US mail.
Provide customer service and maintenance on exiting accounts.
Know, understand and apply bank policies and procedures.
Demonstrate a high level of courtesy and efficiency with customers.
Recognize and act on referral opportunities with customers.
Help reconcile branch settlement differences.
Resolve customer issues in a timely manner .
These skills are acquired through the completion of High school diploma or equivalent.
1 - 3 years experience in bank customer service role.
Knowledge of retail banking products, operations, and laws.
Ability to maintain sensitive and confidential information.
Effective oral, written and interpersonal communication skills.
Home Office - MO
About H&R Block... :
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
It would be even better if you also had... :
- Ability to type at least 35 words per minute.
What you'll bring to the team... :
- High school diploma or equivalent
Advanced MS Outlook, Word, Excel and Powerpoint
Extremely Detail oriented
Ability to perform under stress in a fast-paced phone center environment.
Excellent Oral, written and interpersonal communication skills
1 year Minimum related work experience
WOTC Eligibility Check:
Pay Range Minimum:
Pay Range Maximum:
Pay Range Information:
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.