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A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.

Job Description

Head of Solution Engineering & Consulting - Europe

Job type: Full-time, Permanent

Location: Home Based UK or Ireland

Reporting to: Head of Professional and Technical Services – Europe

Role Overview

The Head of Solution Engineering and Consulting will be a part of the European Professional and Technical Services team.

The role holder will be responsible for managing the performance of the Solution Engineering and Consulting team supporting the sale and implementation of all technical or complex products, services and solutions for EMS Europe.

The Head of Solution Engineering and Consulting will lead the direction and strategy of this team and report directly to the Head of Professional & Technical Services.

Domestic and international travel required.

Main Role Responsibilities

• Ownership of the presales technical strategy and end-to-end consulting journey.

• Displaying a comprehensive understanding of the technical aspects of our company's products and services and how they integrate into the customer's operations, consistent with a bundled or solution oriented approach to obtaining new business.

• Building customer confidence in our company's technical solutions, and addressing all technical objections/concerns from prospective customers throughout the sales cycle.

• Leading the direction, management and strategy of a european team of solution engineers and technical consultants

• Governance and oversight to ensure solutions sold are fit for purpose and reflective of customer requirements.

• Collaboration with senior commercial leaders to ensure all technical needs are met.

• Management, qualification, and execution of a pipeline for opportunities requiring consulting engagement.

• Provide reporting to leadership on the status of key strategic initiatives and the impact on current/future business performance, underpinned by a suite of KPI’s.

• Drive the technical conversation with all commercial teams and ensure the technical strategy is known and front of mind in everything we do.

• Create a positive customer experience by actively expanding, driving and managing the delivery of effective consulting services in all elements of the payments landscape

Skills/Experience Required

• Demonstrated management and leadership skills

• Ability to motivate in a team-oriented, collaborative environment

• Demonstrated consultative, solutions-based selling background and experience

• Excellent technical and analytical acumen

• Well-rounded knowledge of products and solutions, with basic technical knowledge of related products and solutions offered by other business lines.

• Proven Track Record – Consulting background with proven capability and results in delivering winning product or services opportunities within the region. Solves unique and complex problems that have a broad impact on the business.

• Proficient in working effectively with a variety of function groups to assemble customer solutions.

• Excellent communication skills with all levels of the organisation with an ability to present ideas in business-friendly and user-friendly language

• Excellent presentation, training, verbal and written communication skills.

• Payment Industry Knowledge - Excellent knowledge of the payment industry backed by experience gained through the delivery of complex projects & solutions.

• Highly developed negotiating skills

• Superior analytical, evaluative, and problem-solving abilities.

• Exceptional service orientation

Qualifications Required

• Bachelors’ Degree in Business, Finance, or related business discipline preferred; or equivalent work experience

Competencies required

• Drive for Results

Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.

• Talent Development & Engagement

Provides team memebers a clear direction; Sets appropriate standards of behaviour; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching; Recruits staff of a high calibre

• Collaboration

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

• Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization

• Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

• Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes

This position is not eligible for visa sponsorship.

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.