Our Ability Jobs

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Description

A Brief Overview

Manages day-to-day supervision of a shift, function, or small department across all shifts, which may include fulfillment, order entry, physician calls, prescription processing, reships and/or other areas. Directs workflow of team leads, pharmacy technicians, support, and administrative staff.

What you will do:

· Assists with coordination of processes and assignments for the pharmacy operations area to ensure the delivery of consistent work products.

· Executes daily activities and operational plans for the pharmacy operations area's strategies to enhance the culture of excellence and innovation across the enterprise.

· Manages day-to-day performance and results of pharmacy associates including quality, service, attendance, efficiency, and safety.

· Designs policies, protocols, and procedures for pharmacy staff to ensure proper handling and prompt responses to accidents.

· Certifies records of all pharmacy transactions to ensure adequate accountabilities for all drugs as required by state and federal laws.

· Implements innovative programs and enhancements to increase productivity.

· Devises and executes daily operations including attendance, performance management, and workflow.

· Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development.

For this role you will need Minimum Requirements

· Working knowledge of collaboration and teamwork.

· Working knowledge of execution and delivery (planning, delivering, and supporting) skills.

· Working knowledge of business intelligence.

· Working knowledge of problem solving and decision-making skills.

· Adept at growth mindset (agility and developing yourself and others) skills.

· 3-5 years work experience.

Position Summary

The primary responsibility of the Supervisor of Pharmacy Operations is to supervise and provide direction to the professional and non-professional staff to ensure that prescription orders are filled and shipped in an accurate and efficient manner to achieve exceptional customer service to exceed company and customer expectations. The Supervisor of Pharmacy Operations is also responsible for directing daily workflow, interviewing/hiring, evaluating & reviewing performance, coaching & counseling, and daily supervision of the staff to ensure that all department and company policies and procedures are followed.

Targeted compensation: Starting at $65,000 per year based on experience.

The Supervisor of Pharmacy Operations responsibilities Include but are not limited to:

• Ensuring the production and quality goals are maintained daily.

• Manage the timely movement of staff within the pharmacy to ensure prescriptions are Processed, Packed, and Shipped efficiently.

• Assist with development and training of colleagues to ensure a high-performing team.

• Perform audits to ensure standards are met within the business organization as well as prioritize and monitor workflow, addressing related issues as appropriate to achieve pharmacy production objectives.

• Responsible for tracking and root cause analysis of efficiency and quality measures.

• Assist in development and implementation of strategies and Standard Operating Procedures.

• Provide leadership and direction by establishing clear expectations, communicating specific performance feedback and giving timely and thorough performance reviews.

• Collaborate with the materials department and other areas of the business both internal and external to meet defined customer and client expectations

Required Qualifications

• Three years of pharmacy and/or warehouse experience.

• One year of supervisory experience in a related environment.

• Active Pharmacy Technician license or willingness to become licensed.

Preferred Qualifications

• Extreme accuracy and attention to detail and data standards.

• Ability to work in teams and coordinate work efforts.

• Excellent communication, organizational, and interpersonal skills.

• Attention to customer focus to ensure patients are responded to with accurate and timely information.

Education

• Verifiable High School diploma or GED is required, bachelor’s degree preferred.

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 03/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.