Mayo Clinic Desk Operations Specialist in Red Wing, Minnesota
City Red Wing
Department Office of Access Management
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
This position has the potential to work at the Plainview, Zumbrota, Lake City, Cannon Falls, Red Wing, and/or Ellsworth, WI sites based on department needs. Minimum hours for this travel/rotation is 96 hours per year.
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. This role requires flexibility which may include cross-coverage and travel depending on location. Must be willing to adjust work schedules in response to department or clinical needs.
High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry. Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable). Completion of a Medical Terminology course preferred. Exposure to electronic health record preferred. Ability to work independently, be goal-directed and have strong organizational skills. Effectively multitask without compromising quality. Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications. Ability to communicate with individuals and small groups with credibility and confidence. Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment. Turn problems into opportunities by developing innovative and creative solutions. Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Must be willing to adjust work schedules in response to department or clinical needs. Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.
Exemption status Non-exempt
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $18.17 per hour.
Benefits eligible Yes
Schedule Full Time
Hours / Pay period 80
Monday through Friday 6:30 a.m. to 8 p.m. on rotation
Saturday and Sundays 7:45 a.m. to 5 p.m. on rotation
Ability to cross cover in to other River Practice/Corridor sites when needed
Availability Saturday and Sunday 7:45 a.m. to 5:00 p.m. on rotation/business needs
Availability holidays on rotational/business needs
Site description Red Wing Minnesota, which is nestled among the bluffs, also known as the Banner County of Minnesota, is less than an hour from the St. Paul/Minneapolis metro area. Red Wing is known for its beautiful scenery and extraordinary history. The city’s more than 16,000 residents enjoy a vibrant mix of healthy living activities all year round! If it’s cultural and performing arts you enjoy, you’ll relish in the best local, regional and national arts and entertainment! This city is truly symbolic of “Minnesota Nice!”
Category Office & Administrative Support, Support Services
Career profile Clinical & Support Services
Job posting number 157384BR
Recruiter Veronica Bartz
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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