M & T Bank Branch Operations Coordinator - 3DLBK in Red Lion, Pennsylvania

Retail Banking Division

FULL TIME Branch Operations Coordinator Position

37.5 Hours Per Week

Dairyland Branch

Red Lion, PA

FUNCTION:

Performs the operations and service functions of the branch, including adherence to all security, reconciliation, monitoring and balancing policies and procedures. Specializes in our branch customer experience through lobby management, transactions, and servicing for retail and business customers.

POSITION RESPONSIBILITIES:

Perform operational duties for the assigned branch, to include:

Function as the Vault Custodian

Complete branch currency ordering, and maintain negotiable inventory.

Function as the ATM Custodian, to include balancing

Perform sporadic cash counts for ATM and Service Associates

Coordinate truncated work

Maintain appropriate audit logs for the branch.

Maintain forms / files in branch send documents monthly to analysts for testing

Perform over-rides and approvals for the Service Associate role.

Ensure adherence to and education of all policies and procedures

Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.

Perform servicing and transaction duties.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

NATURE AND SCOPE:

The position is responsible for interacting with appropriate areas of the Bank to ensure branch-related operational issues are resolved efficiently and accurately. The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. The position serves as the primary focal point for daily operational activities. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.

MANAGERIAL/SUPERVISORY RESPONSIBILITY:

None

MINIMUM QUALIFICATIONS REQUIRED:

High School Diploma or equivalent (GED) and a minimum of 1 years proven retail branch experience or proven customer service operations management experience.

Proven ability to demonstrate exceptional customer service

Strong organizational, time management and prioritization skills

Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.

IDEAL QUALIFICATIONS PREFERRED:

Associate’s Degree

Notary public license

Bilingual based on branch needs

Fundamental understanding of branch profitability

PHYSICAL REQUIREMENTS:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5lbs to 30lbs

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.