CVS Health Supervisor Training Delivery - Division 3 NC/VA in Raleigh, North Carolina
Would you like to join a Fortune 4 company in supporting our dynamic training delivery team? As a Training Delivery Supervisor (TDS), you are part of a powerhouse performance development eco-system. You, along with your peers, are accountable for the growth, development and ultimately performance of our retail workforce. To meet these mission critical expectations, our Training Delivery Supervisors lead a team of approximately 10 Training Delivery Trainers to deliver best in class learning and development programming that drive business results, colleague engagement and most importantly exceptional outcomes for our customers.This position requires in market and field travel.As a Training Delivery Supervisor, you will: • Program Execution & Delivery – 10% ○ Lead ensuring execution and impact for our flagship learning programs for colleagues within your multi-region span of control ○ Lead development activities and interventions on both a multi-region and division level ○ Based on your regional territory and/or divisional trends, design and coordinate development activities with colleagues, managers, key stakeholders in the performance development eco-system ○ Ensure program execution occurs with a high level of integrity ○ Track, measure, report and communicate on colleague progress to Field Training Manager and Region Directors within division and at national level • Coaching & Development Strategies – 10% ○ Ensure proper Mobile Training Coach staffing to support colleague development within assigned territory ○ Develop and create interactive solutions that support and business outcomes • Stakeholder Management – 15% ○ Build and manage relationships with key stakeholders: § Field Management, Training Store Managers, Pharmacy Managers, Store Managers, SMIT Coaches, PMEL Coaches, OJT Coaches, peers and Training Delivery Supervisors. ○ Maintain a high level of engagement in soliciting team to provide the Design Team with requested feedback around flagship national learning programs execution and impact ○ Develop and maintain key cross-functional relationships with key decision makers within the span of control and within the division • Evaluation & Assessments – 10% ○ Mine and leverage data to continually evaluate the learner experiences and progress ○ Evaluate and measure training effectiveness and colleague performance ○ Regularly share strategic updates with Field Training Manager and Region Directors to influence and inform key decisions related to colleague performance and environment ○ Leverage data to make key decisions that impact and improve colleague development and demonstration of skill acquisition ○ Makes strategic changes to maintain pace with retail business growth. • Leads, Develops & Manages Team Performance- 55% ○ Manages the overall performance through the following: § Clearly defines goals and cascades to the team based on chain expectations for performance § Leverages data to identify key team performance opportunities and conducts root cause analysis and recovery § Partners with Advice & Counsel to deliver accountability for those colleagues who are not meeting the goal or flagship learning program expectation § Provides regularly coaching and feedback to connect with colleagues develop action plans for improvement ○ Lead and establish regular talent routines that develops top talent in preparation for future leadership roles ○ Manages resource planning and execution in alignment with region and divisional programming needs ○ Ensures proper staffing plans to replace vacancies in role to ensure proper support of learners within territory of responsibility ○ Owns achieving results through team by creating an environment of engagement and openness to feedback • Business Initiative Support - % Varies ○ Execute on divisional development programming for initiatives that are timely and business critical
• At least 3+ years’ experience working in a training delivery capacity with a proven track record of leading a large, remote workforce in a fast-paced environment. • Readily can demonstrate and apply a growth mindset around solutioning to create positive, sustainable changes. • Communication skills are critical in this role. This role must be able to effectively and impactfully communicate with all levels of the organization articulating clearly how learning strategies can impact overall business outcomes, colleague experience, turnover and readiness. • Must be able to create succinct communication plans that connects the key flagship program changes to key stakeholders timely to ensure proper execution of our programs. • Must be highly proficient in MS Office Suite of programs to create content that is visually and verbally engaging to communicate pertinent and timely information to Senior Leadership. Advanced capabilities in Excel is a plus. • Candidate must demonstrate a propensity to lean into data to make data-driven decisions that improve national flagship learning programs, impacted through colleague experience and program execution. • Candidate must demonstrate the ability to think and act strategically with a focus on taking initiative, being creative, thriving on change, working under minimal supervision, demonstrating resilience, leading through ambiguity, and managing complex projects.Candidate must demonstrate awareness of how to influence based on personality of the leader by having a proven track record of developing strong relationships with key decision makers.
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
• Training certificates or licenses (training design or delivery). • 5+ years applicable work experience. • Knowledge and experience with adult learning principles and their application in the classroom and in course development.Organizational, time management and problem-solving skills for multi- demand and multi- priority environment
• Bachelor’s degree from an accredited four-year college or equivalent relevant work experience.Preferred Education: a master’s degree in Training & Development, Human Resources, Education, Psychology, Business, Organizational Development or any other related field.
Bring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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