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Citizens Scrum Master II in Raleigh, North Carolina



  • Understand Agile values and principles; guide - and coach - teams and the organization on using Agile/Scrum practices

  • Guide and coach delivery teams to self-organize and achieve objectives, without assigning or dictating the work

  • Cultivate an environment of continuous learning, helping teams to inspect and adapt

  • Build a trusting and safe environment where problems can be raised and resolved

  • Provide support to the Product Owner and Development Team, and lead by example

  • Use “test and learn” to make better decisions faster; encourage smart risk taking and innovative thinking

  • Design from a customer point of view and think beyond a single interaction to deliver great end-to-end experiences; make decisions based on customer needs

  • Pro-actively identify and mitigate risks using Agile best practices and project data

  • Work with Product Owner and Development Team to facilitate effective sprints by removing impediments and ensuring that stories are ‘sprint ready’

  • Collaborate across business lines to drive simple, quick, agile outcomes that have big impacts

  • Respond to fast-changing clients' requirements; interpret into business or technical language

  • Challenge teams to innovate; break down boundaries to bring the right people together

  • Identify and design group process interventions required by the situation

  • Maintain the group's focus on established scope and goals; redirect efforts when the group gets stuck

  • Design strategies for overcoming resistance to change in a wide variety of settings

  • Assist with internal and external communication, improving transparency, and information radiation

  • Arrange daily stand-ups, facilitate story grooming, coordinate sprint demos, planning and retrospectives

  • Facilitate discussion, decision-making, and conflict resolution

  • Work with management and team to clarify needs and plan delivery of major product changes, future versions and new products


Required Experience

  • 5-10 years of experience with Agile methodologies (e.g., SAFe, Scrum, and Kanban) including backlog tracking and story splitting

  • Work with agile development methodology, applying corresponding tools and techniques

  • Experience with Agile PLM tools (e.g., JIRA, Rally, VersionOne)

  • Experience in sprint and release planning, running demos and retrospectives

  • Use of data to bolster work and glean insights

    Preferred Experience

  • Experience in financial services

  • Experience on multiple Scrum teams in a variety of contexts (e.g., team size, organization, culture, co-located vs. distributed)

  • Track record of continued and recent education in Scrum

  • Knowledge of other approaches (e.g., XP, Crystal, FDD)

  • Experience with successful Agile techniques (e.g., ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games)

    Education, Certifications and/or Other Professional Credentials:

  • BA in computer science, management information systems, or related disciplines, preferred

    Hours and Work Schedule Hours per Week: 40 Work Schedule: M-F

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.