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Trane Technologies Account Manager-Intelligent Services in Quebec, Canada

Account Manager-Intelligent Services

St Laurent QC Pitfield Blvd, St. Laurent, Quebec, Canada

4 additional locations

Markham ON 525 Cochrane Dr, Markham, Ontario, CanadaDartmouth NS 250 Brownlow Ave, Dartmouth, Nova Scotia, CanadaOttawa ON 1024 Morrison Dr, Ottawa, Ontario, CanadaQuebec QC PierreBert Ste310, Quebec, Quebec, Canada


Requisition # 2100781

Total Views 3573

AtTrane Technologies® we Challenge Possible. Our brands – includingTrane®andThermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.

Job Summary

The Intelligent Services (IS) Account Manager is a critical member of our Intelligent Services team and is responsible for driving Tranes Intelligent Services strategy through developing long-term customer relationships and maximizing account penetration and customer retention with building owners. The IS Account Manager may also be a subject matter expert in building automation / HVAC controls, digital connectivity, energy management and IS offerings to support work to internal and external customers.

The Trane Intelligent Services portfolio utilizes advanced analytics to measure building and energy performance, and can include remote monitoring, alert analysis and response, performance tracking and data visualization. Intelligent Services transform building data into actionable insights to optimize building performance and our customers’ bottom line. The ideal IS Account Manager candidate will be forward thinking in the digital age, adept in collaborative environments and team facilitation, and experienced with consultative selling in alignment with client financial and non-financial objectives.


  • Links our Intelligent Services offerings with our Customer for Life strategy.

  • Identifies potential project opportunities with existing and new customers.

  • Partners closely with Controls Account Managers pre-bid to determine the most effective IS offerings and tools to support customer’s building needs.

  • Manages and owns customer satisfaction, in partnership with fulfillment resources, for entire Intelligent Services customer base

  • Maintains strong knowledge of Controls Service Agreement base and mines for Intelligent Service opportunities.

  • Maintains expert knowledge of current Trane offerings in Intelligent Services for various vertical markets.

  • Partners closely with both Building Owner Account Managers and Systems Account Managers; serves as internal Intelligent Services champion and subject matter expert.

  • Develops relationships with multiple buying influences in the customer’s organization, including executive level customers, facility managers, project managers, project engineers, construction and purchasing.

  • Leads strategic reviews for each IS customer, develops IS consultation reports and presents to customer including project and opportunity recommendations.

  • Gathers and validates preliminary information and performs facility walk-through.

  • Determines project needs and develops, evaluates, and discusses possible solutions with customer. Determines proposal scope and strategy to yield maximum client value.

  • Presents the final proposal and negotiates price, terms, and conditions with customer.

  • Prepares transition documents and communicates project readiness for assignment to operations team.

  • Develops and executes an account specific business plan to identify the long-term requirements to facilitate a strong, profitable and successful partnership.

  • Works with Sales Manager in developing synergies with other Trane Technologies business units and additional business partners.

  • Provides key input for total account business activity reports and annual forecasts. Flexibility to work outside normal work hours, as required.


  • Bachelors degree in engineering, business or equivalent from four-year college or university and 1-10 years relevant experience; or equivalent combination of education and experience.

  • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write business reports, equipment specifications and correspondence. Ability to effectively present information to top management, public groups, and/or boards of directors.

  • Valid Driver’s License, Proof of personal insurance, and a clean driving record. CEM is a plus.

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.